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MichaelPavlik-7178 avatar image
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MichaelPavlik-7178 asked JimmyYang-MSFT commented

Teams Phone Setup

I have a customer that we have installed a Teams phone system, IVR, Holiday schedule, etc. and they need the requirement to turn off the after hours message on the fly? Any suggestions?

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Hi @MichaelPavlik-7178

Do you mean you don't want to receive Teams message when you leave the office ?

When you'll be out of the office, you could pick the dates and times that your out of office message and status will start and stop displaying by selecting the check box next to Send replies only during a time period.

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No, the they would like the operator or receptionist to have the option to toggle the after hours message on or off depending on the situation. Example, inclement weather (Leave early) or Special event.

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JimmyYang-MSFT avatar image JimmyYang-MSFT MichaelPavlik-7178 ·

Hi @MichaelPavlik-7178

You could set the Business hours can be set for each auto attendant. You can set different incoming call-handling options and greetings for after-hours. For more details, you could refer to step4 :

https://docs.microsoft.com/en-us/microsoftteams/business-voice/create-a-phone-system-auto-attendant-smb?tabs=after-hours#follow-these-steps-to-set-up-your-auto-attendant

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FavadQaisar-5380 avatar image
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FavadQaisar-5380 answered

You should be able to give teams admin center permission and guide them the exact place to turn off and turn on the after hours without any issues. Thanks

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