Authenticator not loading my saved accounts

Question

Hello all...

I'm going to be brief and state to the point. I first installed the authenticator app on my iphone 6+ and I changed ownership, now I'm using Techno pop 3. I installed the authenticator app and successfully sign in but I can only see my Microsoft account alone, I no longer have access to my account at and

Please how do I rectify this?

Answer 1

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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