Hello @Josh ,
Thanks for the question and using MS Q&A platform.
From the error message (Failed to connect to Dynamics: Unable to Login to Dynamics CRM: Invalid Login Information) my understanding is that authentication is failing.
Could you please confirm what authentication type is being used in your linked service?
I suspect something wrong with your authentication settings/configurations.
- If you are using
Azure AD service-principal authentication, you must set up server-to-server (S2S) authentication in Dataverse or Dynamics. First register the application user (Service Principal) in Azure Active Directory. You can find out how to do this here. During application registration you willneed to create that user in Dataverse or Dynamics and grant permissions. Those permissions can either be granted directly or indirectly by adding the application user to a team which has been granted permissions in Dataverse or Dynamics. You can find more information on how to set up an application user to authenticate with Dataverse here. - In case if you are using
Office 365 Authentication type, please note if your tenant and user is configured in Azure Active Directory for conditional access and/or Multi-Factor Authentication is required, you will not be able to use `Office 365 Authentication type. For those situations, you must use an Azure Active Directory (Azure AD) service principal authentication.
I would recommend reviewing the prerequisites section from the connector documentations: ADF Dynamics 365 connector - Prerequisites
Helpful document: This article will show step-by-step information about creating an application user: Manage application users in the Power Platform admin center
Hope this will help. Please let us know if any further queries.
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