Autopilot Account Setup Login page not visible

IntuneUser 171 Reputation points
2022-05-16T02:31:23.657+00:00

I am trying to do a Hybrid Azure AD Autopilot on VPN, everything works fine till Device Setup phase.
In Account Setup phase, my ESP is stuck at
202050-image.png

I am not getting Login Prompt dialogue box in the Account Setup phase.
I press Alt+Tab at this phase, find that the Dialogue box is indeed present but only in background and does not come in the foreground.
202141-image.png

Due to this, I am facing a lot of inconsistency in Autopilot provisioning.

Windows Autopilot
Windows Autopilot
A collection of Microsoft technologies used to set up and pre-configure new devices and to reset, repurpose, and recover devices.
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Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
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Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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2 answers

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  1. Nick Hogarth 3,436 Reputation points
    2022-05-16T06:12:58.59+00:00

    I have usually seen the login in the background and it isn't an issue.

    Is the Intune Connector for AD marked as Active in the Intune (MEM) portal? Have you reviewed the Event Logs on the server where the Intune Connector for AD is installed? See https://oofhours.com/2020/07/19/troubleshooting-windows-autopilot-hybrid-azure-ad-join/

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  2. Crystal-MSFT 42,306 Reputation points Microsoft Vendor
    2022-05-19T02:08:25.77+00:00

    @IntuneUser , After researching, I found there was a known issue with Autopilot under Service Health and message center. And it seems to be fixed.
    203452-image.png
    Please try again to see if it works now.

    Hope it can help.

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