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How do I remove a file ' Zemana AntiLogger' that isn't on my machine to complete a update?

Anonymous
2022-10-20T13:43:53+00:00

I've tried to update to the latest version (22H2) but at 35% I get the message 'Zemana AntiLogger uninstall this app now because it isn't compatible with Windows 11' .

The problem is that there is no trace of this program on my machine, I've also used safe mode and Revo Uninstall without success, also tried Command Prompt to find the file 'Zemana' without success.

Any ideas?

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2022-10-20T14:20:36+00:00

    Hi Matthew,

    I am Sumit here to assist you with this question.

    It might be bundled with another program.

    Press Windows+R keys on the keyboard, or Right-click Start on the Taskbar and choose Run.

    Type regedit

    Press Enter.

    Find entries related to Zemana, from the find option.

    Do you get any results?

    2 people found this answer helpful.
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  2. Anonymous
    2022-10-20T14:21:04+00:00

    Hi Matthew,

    There might be more than one kernel driver added by the program. To find them, open an Admin CMD Prompt and run these commands exactly as given:

    • sc query type= service >%temp%\serv.txt
    • sc query type= driver >>%temp%\serv.txt
    • fltmc >>%temp%\serv.txt
    • dism /online /get-drivers /format:table >>%temp%\serv.txt
    • %temp%\serv.txt

    Please upload the file "%temp%\serv.txt" to your OneDrive and share the link here.

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  3. Anonymous
    2022-10-20T14:47:22+00:00

    The only thing that came up was HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsRuntime\ActivatableClassId\Windows.UI.Core.CoreWindowResizeManager but I can open the folder or edit it or delete it

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  4. Anonymous
    2022-10-20T15:04:06+00:00

    I've put the file in a Dropbox for you, here's the link https://www.dropbox.com/s/hhv39mttc4dlw1g/serv.txt?dl=0 Thanks

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  5. Anonymous
    2022-10-20T15:17:06+00:00

    Hi Matthew,

    Thanks. The last two commands didn't execute because they needed elevated privileges.

    Can you run the commands again from Admin CMD Prompt?

    Additionally, please download SetupDiag from Microsoft and run it.

    Upload the Logs.zip generated by the tool.

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