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RAINADEEM-5620 asked joyceshen-MSFT commented

Hi we are unable to add exchange 2019 mail user in outlook for some users. Device not adding in exchange server what will be the possible reason?

we have deployed exchange server 2019 if we create new users in AD there account will be added in exchange but for already created user outlook app logged in but not sync any email and device is also no added in exchnage.

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Hi @RAINADEEM-5620

For your question: we are unable to add exchange 2019 mail user in outlook for some users. Do you mean outlook for mobile? And what error did you receive when perform this operation? You could share any screenshot here to make the question more clear.

And could you please tell where did you check "Device not adding in exchange server"?

Have you checked using a command: Get-MobileDevice

In addition, I suggest you using this tool to test the activesync connectivity as well:https://testconnectivity.microsoft.com/tests/Eas/input

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Hi @RAINADEEM-5620

Is there any update here about this issue so far?

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1 Answer

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RAINADEEM-5620 answered

outlook for mobile is working if we create new users or recreate existing user but for already existing users mobile device not added,

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