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Eternal21-9883 avatar image
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Eternal21-9883 asked Eternal21-9883 edited

Microsoft Whiteboard. Something went wrong.

I'm running Windows 11 Pro on Surface Pro 8. Whenever I try to open the Whiteboard, I am getting the following error:
Something went wrong (you'd think in 2022 Microsoft could come up with more useful messages, but here we are). There's a link for Go To Whiteboard Home and Try Again on the page that gives the same error. I get the same error when trying to access web version of the whiteboard. I've seen some suggestions online to try to re-download whiteboard from the store, but trying to access the store ends up with the following error:
You'll need the internet for this. 0x800704cf

I do have internet on Surface Pro, and can browse websites without issues. What is wrong with this thing, other than being a WIndows machine?

windows-11
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LimitlessTechnology-2700 answered Eternal21-9883 commented

Hello Dear,
Thank you for your question and reaching out.
As per your Query,
The Error code 0x800704cf is mainly caused by incorrect settings of TCP/IP, malfunctioning network devices.
On the Start screen, type CMD. In the search results, right-click Command Prompt, and then select Run as administrator.

At the command prompt, enter the following command, and then press Enter: netsh int ip reset c:\resetlog.txt
Note If you don't want to specify a directory path for the log file, run the following command instead: netsh int ip reset
And then restart the pc
https://support.microsoft.com/en-us/topic/how-to-reset-tcp-ip-by-using-the-netshell-utility-d954430c-9b11-43f0-6081-0fc9235a8b4a

One more thing you will have to do is please
press Win+R keys to open the Run dialog.

2) Type “devmgmt.msc” in the dialog box and press Enter to open the Device Manager.

3) Locate Network adapters and expand it to see all the related drivers installed on your system.

4) Right-click on each item and select Uninstall device to delete all the adapters one by one.
Now restart your computer, and Windows will automatically reinstall the network adapters.




--If the reply is helpful, please Upvote and Accept as answer--

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It's definitely not a network driver issue, and I strongly recommend anyone facing the same problem NOT uninstall their network drivers, ESPECIALLY on a Surface Pro. Windows will fail to re-install them, and since there is no way to connect an ethernet cable (unless you buy an USB-to-Ethernet adapter), you'll be stuck with unusable machine. How do I know this? I've already tried it last week as one of the recommended 'solutions'.

Whiteboard and Microsoft Store work fine on my home network. It fails to work at my workplace, so it's most likely related to network configuration. Unfortunately there is simply not enough information in the error message to figure out what exactly is the problem. Regardless, no matter what you do DO NOT TRY TO REINSTALL YOUR NETWORK DRIVERS!

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Eternal21-9883 answered Eternal21-9883 edited

The problem turned out to be the following setting in firewall advanced access rules section (this is external firewall, not windows):
Disable DPI (Disable Deep Packet Inspection)

Enabling it fixed the issue.

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