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Poor streaming quality on xbox one from xbox video

Anonymous
2015-01-14T14:30:48+00:00

Poor quality of streamed video content from Xbox Video to XBOX ONE.  Netflix and Amazon Instant both stream fine at HD quality.  XBOX Video is inconsisent and is visibly low quality and often stutters. 

Interent Connection is usually about 12Mbps.   DNS is set to use Google,  Ports opened on router for XBOX Live.

Frustrated, advice please to improve quality of XBOX Video.

Thanks,

Windows for home | Other | Music, photos, and video

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  1. Anonymous
    2015-01-15T02:45:46+00:00

    MrAndrewMcDonald -

    Thank you for posting.

    There's a few basic things we'd want to try.  First, from the Home screen go to My Games and Apps.  Highlight the Xbox Video app's tile, and press the Menu button.  Select Manage App from the popup menu.  On the next screen it will have some details about the app.  Press Menu again, and select Uninstall.  When it finishes, power your Xbox completely off by pressing on the Power button (Xbox logo) on the console itself for a few seconds, until it powers off.  Then, unplug the power cable for 30 seconds.  Basically, these steps are clearing out cached data within the app.

    After waiting, plug the console back in again and power it back on.  Sign in, and go to My Games and Apps.  Xbox Video should still be there, but it'll have to download app data and update.

    If this doesn't resolve the issue, I recommend getting in touch with a Live support agent for further troubleshooting:

    http://support.xbox.com/en-US/contact-us#0:0:1

    Regards,

    Kevin J S

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