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NndnG avatar image
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NndnG asked LimitlessTechnology-2700 answered

Unable to remove device from Microsoft account

Hi,

I have been trying to device from Microsoft account but unable to remove it.
202471-untitled99999.png

The device showing here was added long time ago.

Since that time Windows installed twice on the same device.

Please assist me so that I can remove the device from Microsoft account.

With Regards
NndnG


windows-10-generalwindows-10-setup
untitled99999.png (81.8 KiB)
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KarlieWeng-MSFT avatar image
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KarlieWeng-MSFT answered

Hello @NndnG

It seems you are not the only one who met this issue, it is possibly a bug on Microsoft's end, see: Can't Delete Device from my Microsoft Account - "Couldn't remove your device"

We could wait for the updates, ensure that all updates are complete, and system is fully up to date.



Best Regards
Karlie


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LimitlessTechnology-2700 avatar image
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LimitlessTechnology-2700 answered

Hello

Thank you for your question and reaching out. I can understand you are having issues while removing Device from Microsoft account.

Access url in-cognito Mode - > Go to Microsoft Account - Click HERE

Log in to your Microsoft Account - you might have to also click your account pic and choose 'view account
Click the device you want to remove
You will then get the option to remove the device from your Account


https://support.microsoft.com/en-us/windows/remove-a-device-from-your-microsoft-account-dda2c664-9d57-e5db-acf0-67f14d5fdf3c




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