question

lentest-5537 avatar image
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lentest-5537 asked LimitlessTechnology-2700 answered

intermittent 4G network dropped off expereienced by mutiple users

I am a corporate user, I have multiple users tried in different models and they all have similar issues, so it is very likely the issue is from Windows OS.

Sometimes in my 4 G connection , it shows " please insert sim" , sometimes it shows " cannot connect to this network, Mobile data is not working properly, try again later."

This issue could be resolved by either restart, or reinstall driver manually.- this had ruled out hardware faults

The APN setting was selected to be managed by Windows .

My laptop has been applied the latest OEM drivers officially from manufacture, I am running Windows 11 now, however, the same issue did also occur in Windows 10.

Does Microsoft have any permanent solution for this issue?

Thanks,

windows-11windows-platform-network
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Reza-Ameri avatar image
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Reza-Ameri answered

Run Windows Update and download and install all updates.
Try uninstalling the driver's update and restart your PC and check for update and see if you see any update from the Windows Update?
Open start and search for feedback and open the Feedback Hub app and report this issue.

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LimitlessTechnology-2700 avatar image
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LimitlessTechnology-2700 answered

Hello

Thank you for your question and reaching out. I can understand you are having issues related to 4g Connections dropped off.

  1. Removing and reinstalling the wireless network adapter driver can clear registry values and reset configurations so that the driver can be properly set up and accessed by Windows

  2. Installing the latest driver for your wireless adapter can resolve issues with wireless Internet connections, especially issues related to performance or intermittent dropped connections.

  3. Disable any Antivirus program or Windows firewall you may have for temporary purpose

I would also suggest you to have a look on below Microsoft troubleshooting guide.

https://support.microsoft.com/en-us/windows/cellular-settings-in-windows-905568ff-7f31-3013-efc7-3f396ac92cd7



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