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JohnConnorsjconnors-7278 asked JohnConnorsjconnors-7278 commented

Windows 11 VM with Visual Studio Enterprise subscription

I am trying to create a Windows 11 VM in Azure using my $150/month Visual Studio Enterprise subscription. But it is not being allowed:

{"code":"MarketplacePurchaseEligibilityFailed","message":"Marketplace purchase eligibilty check returned errors. See inner errors for details. ","details":[{"code":"BadRequest","message":"Offer with PublisherId: 'ntegralinc1586961136942', OfferId: 'ntg_windows_11_ent' cannot be purchased due to validation errors. For more information see details. Correlation Id: '4f7fca5e-388c-4dc4-bacb-a7d1176903aa' The 'unknown' payment instrument(s) is not supported for offer with OfferId: 'ntg_windows_11_ent', PlanId 'ntg_windows_11_ent_gen2'. Correlation Id '4f7fca5e-388c-4dc4-bacb-a7d1176903aa'.[{\"The 'unknown' payment instrument(s) is not supported for offer with OfferId: 'ntg_windows_11_ent', PlanId 'ntg_windows_11_ent_gen2'. Correlation Id '4f7fca5e-388c-4dc4-bacb-a7d1176903aa'.\":\"StoreApi\"}]"}]}

The issue I need to troubleshoot is specific to behavior being observed only on Windows 11 and does not occur on Windows 10. So I really need to use Windows 11, but must only use my subscription credit as payment.

If I deploy a Windows 2010 VM instead, will I be allowed to upgrade it to Windows 2011 without additional charge, in order to get around this limitation?

azure-virtual-machineswindows-11
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srbhatta-msft answered JohnConnorsjconnors-7278 commented

Hello @JohnConnorsjconnors-7278 ,
Thanks for reaching out to Microsoft QnA. Happy to answer your query.
As you can see in the above screenshot you have posted, 0.0170 USD/hr is not covered by your Visual Studio Enterprise subscription.
"Unknown payment instrument(s) is unsupported" indicates that you did not update the payment type for the Subscription. Please refer to the below link to update the payment method to use Credit Card (or) update Credit Card.

https://docs.microsoft.com/en-us/azure/cost-management-billing/manage/change-credit-card

Hope this helps!


Please accept as answer and upvote if the information provided was useful so that it can help others in the community looking for help on similar issues.

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Hi srbhatta-msft,

Thank you for your response. Yes, I understand what you are saying.

That's why the primary question in my original post is "If I deploy a Windows 2010 VM instead, will I be allowed to upgrade it to Windows 2011 without additional charge, in order to get around this limitation?"

Can you or someone else please respond to that? Would really appreciate it. Thanks.


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Actually, looks like I can't even get a Windows 10 VM. When I display VM images for Windows 10 and click on the "Azure benefit eligible only" checkbox there's nothing to choose from. Looks like same case for Windows server 2012, 2016, etc.

To my knowledge, my subscription has not changed over the many years I've had it via my employer. But used to have no problem at all deploying Windows Server and Windows VM images fully covered by my monthly $150 credit. Does someone know when this might have changed, or who I can contact to inquire about this?

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srbhatta-msft avatar image srbhatta-msft JohnConnorsjconnors-7278 ·

Hi @JohnConnorsjconnors-7278 , I also have the same subscription as you, and I am successfully able to deploy a Windows 11 VM with my credits. Try choosing Microsoft's Windows 11 image (where publisher is Microsoft and not some other organization). If you are choosing some other publisher, as depicted in the image you shared, the Windows 11 Enterprise image is published by an organization called Ntegral Inc, that is why you were being charged additionally, outside your credits. It was the same case for me when I tried to deploy a Windows 11 VM using some other publisher's image. Let me know if this solves your concern and if you are now able to deploy the VM successfully?

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Hi @srbhatta-msft,

That did it. Thank you so much! For some reason, those Microsoft Windows 11 images were not available when I had enabled the "Azure benefit eligible only" checkbox. I turned that off. Then I saw the option of what looked like a generic Microsoft 11 image. But at the bottom of that there was also a link that allowed to select the particular edition of Microsoft 11 and had the option of Microsoft 11 Enterprise. I selected that one and all was successful, and all qualified within my subscription benefit. This is so great. Thank you again!

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CristianSPIRIDON72 answered
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JohnConnorsjconnors-7278 answered

Hi CristianSPIRIDON72,
Thanks so much for your response. Unfortunately though, that's basically what I tried to do. But when I get to the end I get this:

202652-image.png



So it's not that it's not available. It seems specifically that it isn't allowed with my Visual Studio Enterprise subscription.


image.png (85.3 KiB)
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LimitlessTechnology-2700 avatar image
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LimitlessTechnology-2700 answered JohnConnorsjconnors-7278 commented

Hi there,

I would suggest you to check the requirements first for achieving this.When all your prerequisites are in place, you’ll want to complete several actions to get your implementation in place.

Here is a link for a detailed description of the process that you must follow.

Access Windows Virtual Desktop in subscriptions https://docs.microsoft.com/en-us/visualstudio/subscriptions/vs-windows-virtual-desktop

If this is specific to Windows 11 , I would suggest you to share this using the feedback hub and see how it goes.



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Thanks for your response @LimitlessTechnology-2700,

Actually, @srbhatta-msft provided the specific solution that I needed here.

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