Recently, we have started to move devices from our local environment to MEM (Microsoft endpoint management) and some users have had issues with Outlook and Office in connection with this. When they open Outlook, the login screen flashes back and forth and it switches between "disconnected" and "Password required" in the status bar. In other Office applications we get a warning triangle and the error message "There is something wrong with this account" and an option; "fix me" but this does not work.
There has been no problem for many users in connection with the move to MEM, and the users have the right status in MEM also once migrated "Hybrid Azure AD joined".
They have latest Windows version as well as Office365 version.
Have tested the following:
-Rebooted the computer several times
-Update of firmware updates / Windows update
-Removed Office hive regkeys and restarted the computer
-Set up a new email profile
-Logged out all O365 sessions through the O365 admin center
-Logged out of Word / Excel / Outlook and logged in again
-Online repair of O365
-Downloaded Microsoft Support and Recovery Assistant and ran, to no avail.
-Cleaned credentials in the authentication manager and restarted the computer.
-Reinstalled O365 completely
The only diffrence we can see on a working device vs a non working device is the following:
-On the non working devices there seems to be 2 accounts added under windows 10 settings > Accounts > Email and app accounts. See attached images.
Do you have any idea what could casue this? There is nothing wrong with the accounts as we have logged in with them on other devices using other Outlook/Office clients which works fine, and they all have working E3 licenses.