How do you prevent duplicate enrolments within intune?

Question

Currently duplicate mobile device enrolments occur where either:

1. A user restores their device
2. The owner of a device is changed and the Service Desk re-enrol a device previously held by another user without deleting the first user enrolment.

Answer 1

@LiCam Thanks for posting in our Q&A.

If you want to give the device to a new user, the recommended method is do wipe action and then re-enroll the device.
https://learn.microsoft.com/en-us/mem/intune/remote-actions/devices-wipe

Currently, there is no method to prevent duplicate enrollments. If you want to delete the old enrollment record, it is suggested to try to configure a Device clean-up rule to clean the inactive record.
https://techcommunity.microsoft.com/t5/device-management-in-microsoft/using-intune-device-cleanup-rules-amp-160/ba-p/377272

If you are still interested in preventing duplicate enrollments, it is suggested to post in intune feedback portal. This is a place to collect customers' requirements and problems.
https://feedbackportal.microsoft.com/feedback/forum/ef1d6d38-fd1b-ec11-b6e7-0022481f8472

Thanks for your understanding and hope it will happen in the future.

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