Test Page failed to Print, the system cannot find the file specified

NConnects 1 Reputation point
2022-05-19T08:28:49.553+00:00

Hi Team,

Already, workstation are installed with Canon Printer PCL 6 and followme printer were working and Printer Server was in the same version. On proactive basis and to avoid network load, we did deployed Canon PLUS PCL 6 driver to all workstations, however, Printer server was not updated. For almost a year it is working fine. Recently, printer server was updated with Canon Plus PCL 6 driver which is same driver that was installed on all workstations, knowing the fact that print will work. Unfortunately, after upgrading printer server, Printer on client machines are not working and showing the message "Test Page failed to Print, the system cannot find the file specified".

Not sure what went wrong

Please advice

Windows
Windows
A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
4,735 questions
Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
640 questions
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2 answers

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  1. Alan Morris 1,156 Reputation points
    2022-05-23T14:51:20.65+00:00

    @NConnects
    Start with the PrintService / Admin logs on the client system.

    Also confirm the printer Properties/Advanced/Print processor on the print server matches the print processor name the client has installed for the connection.

  2. Антон Воскобович 1 Reputation point
    2022-11-28T10:26:40.077+00:00
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