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NConnects-7338 avatar image
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NConnects-7338 asked NConnects-7338 commented

Test Page failed to Print, the system cannot find the file specified

Hi Team,

Already, workstation are installed with Canon Printer PCL 6 and followme printer were working and Printer Server was in the same version. On proactive basis and to avoid network load, we did deployed Canon PLUS PCL 6 driver to all workstations, however, Printer server was not updated. For almost a year it is working fine. Recently, printer server was updated with Canon Plus PCL 6 driver which is same driver that was installed on all workstations, knowing the fact that print will work. Unfortunately, after upgrading printer server, Printer on client machines are not working and showing the message "Test Page failed to Print, the system cannot find the file specified".

Not sure what went wrong

Please advice

windows-server-printwindows-8
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1 Answer

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TheAlanMorris answered NConnects-7338 commented

@NConnects-7338
Start with the PrintService / Admin logs on the client system.

Also confirm the printer Properties/Advanced/Print processor on the print server matches the print processor name the client has installed for the connection.

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Thanks Alan Morris for your reply

I did checked the same. But resulting with same error.

Do I need to perform anything on client machine to get sync from Printer server?

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