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StefanFalk-3370 avatar image
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StefanFalk-3370 asked StefanFalk-3370 commented

Connect an Exchange Online shared mailbox to the native mail app on an Apple iPhone

Hello everybody,

A customer is freshly using Microsoft 365 and has users with access to a shared mailbox in Exchange Online. How can we connect the native mail application (not Outlook) to the shared mailbox please?

The customer tried https://support.ti.davidson.edu/hc/en-us/articles/115015863427-Add-a-Microsoft-Office-365-shared-mailbox-on-an-iPhone-or-iPad and https://www.romcon.de/how-to-access-an-office-365-shared-mailbox-on-ios/ already, but gets the error that there was no password and he should enter one. He had entered the password of the licensed user. The user's own mailbox works fine, just the additionsl shared mailbox makes problems.

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1 Answer

AndyDavid avatar image
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AndyDavid answered StefanFalk-3370 commented

The passwords on shared mailboxes are disabled by design, so those steps in those docs will not work. You will need to license the shared mailbox and add using the password or use the Outlook Mobile App which supports adding Exchange shared mailboxes natively.

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Hello Andy,

Thanks for the super-fast answer! The customer has decided to by licenses and convert the shared to normal mailboxes.

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