Teams lagging

IBN 4,331 Reputation points
2022-05-19T14:42:08.873+00:00

Hello Teams Community

Please i need your help on this

On an M1 mac, we are experiencing severe lag in the latest build of teams. This user has also tried the M1 beta with no luck. Tried reinstalling it multiple times.

We are having them use the web version. Wasn't sure if there were any solutions.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
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  1. Yuki Sun-MSFT 40,856 Reputation points
    2022-05-20T02:04:53.31+00:00

    Hi @IBN ,

    Does this affect all M1 Mac users in your environment or only a particular user is having this issue?

    I can understand that you've already tried reinstalling the Teams application multiple times, but considering that the local cache won't be cleared with the uninstall of Teams, it's suggested to try signing out and quit Teams, clearing Teams cache in macOS and then sign in back to check if there would be any improvement:

    1. In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.
    2. Enter the following command, and then press Return: rm -r ~/Library/Application\ Support/Microsoft/Teams

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