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Draconna avatar image
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Draconna asked Amandayou-MSFT commented

error installing office 365

Hello we have deployed this install in the past with no issues, now people are informing me that after a sccm server reboot last week they are getting random issues with installs not working.

Here is a log off one device that was trying to install office 365. This install has been deployed many times before with no issues. Thank you.

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Amandayou-MSFT answered Amandayou-MSFT commented

Hi @ChristopherWhalen-6797,

Could we know all client could not install the application or some clients?

The error 0x87d01106 means: Failed to verify the executable file is valid or to construct the associated command line.

Please check if the file exists correctly and the installation command and detection is correct.

Here is the article about application troubleshooting, kindly refer to it:
https://configgirl.com/2018/11/10/sccm-application-installation-workflow/
Note: Non-Microsoft link, just for the reference.


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According to the tech that has reported it to me, it is a random issue that has been happening for a week, sometimes the applications install other times they do not. So it is hard to consistently reproduce the issue. I have rebooted the server.

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Hi,

It is so strange, and it is random, we could check if the problem is solved after the server is restarted. We are looking forward to solving the issue.

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Draconna avatar image Draconna Amandayou-MSFT ·

Ok, so I found something on a computer where it wouldn't install software through Software Center. They would show waiting to install, or something similar. I found two of the msiexec processes running at the same time, creating a bottleneck. Once I cancelled one of those processes, one of the apps in software center began installing. My two apps that were conflicting were Checkpoint and O365 enterprise with apps.

I also noticed that in sccm the icon of the device was a gray X. I pushed out the sccm client again and now it is a green checkmark iocn.

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