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MohamedKhalil-2287 avatar image
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MohamedKhalil-2287 asked Kamdyn4576-2259 commented

Resource Room show twice in room list

in my tenant organization which based on cloud i had changed the name of the resource room. after that when i open the calendar to book and event and reserve the room, by clicking on location i can find thee room twice.

from the EAC it shows only one and only which is correct. only from the list it shows twice.

is there a way to resolve that issue

thanks in advance

office-exchange-server-mailflowoffice-exchange-server-connectivity
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Hi @MohamedKhalil-2287

Have you checked the result using the command below to list the room mailboxes, and does the result list the correct room mailbox?
Get-DistributionGroupMember -Identity "room list"

Also, I would like to confirm does this issue occurs on both Outlook and OWA?
If the issue only occurs in Outlook, that's may caused by cached issue. You could try update the OAB or change the mode to online mode to see if any difference.

By the way, I found a thread here which discussed the duplicate room lists in room finder, Duplicate Entry in outlook room list, the solution for this issue is remove the entry in registry
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

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Thanks a lot for your help and support

the issue it shows from WEB, i mean from OWA customer doesn't in use with desktop so i think using the registry key will be usless ???

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joyceshen-MSFT avatar image joyceshen-MSFT MohamedKhalil-2287 ·

Hi,

Does the result returned correct when running this command?

 Get-DistributionGroupMember -Identity "room list"

In addition, have you tried using another browser or incognito mode to see if any difference?

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Hello thanks a lot. i had removed it and added the right tag .. appreciated

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Don't know the solution, I am also looking for the solution of it. As by mistake I change the name and now facing the exact same issue which you are facing. As our golf reviews whole team schedule is getting disturb due to this issue. Because the calendar is not properly working and loading. Regarding it I contacted to different expert but they are unable to fix this issue.


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joyceshen-MSFT avatar image
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joyceshen-MSFT answered

Hi @MohamedKhalil-2287

Thanks for your feedback and so glad to know that you issue is resoved now!

I would make a brief summary of this post so that other forum members could easily find useful information here:

[Resource Room show twice in room list - Summary]

Issue Symptom:
Resource Room show twice in room list from WEB

Solution:
If the issue is not caused by server side by checking the command: Get-DistributionGroupMember -Identity "room list"

That's may caused by browser cache.
We could clear the browser cache to resolve this issue.

You could "Accept Answer" for this summary to close this thread, and your action would be helpful to other users who encounter the same issue and read this thread. Thanks for your understanding!


If an Answer is helpful, please click "Accept Answer" and upvote it.

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tbgangav-MSFT avatar image
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tbgangav-MSFT answered MohamedKhalil-2287 commented

Hi @MohamedKhalil-2287,

azure-resource-mover tag needs to be added if the question is related to Azure Resource Mover but as this question is not related to it so removing it.

Just FYI, these are the currently supported products in this Microsoft Q&A platform. Going forward, please refer it and add the question related tag so that tag related SME's would be able to view the question and can provide insights.

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Hello thanks a lot. i had removed it and added the right tag .. appreciated

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