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EvgenyShupik-3930 avatar image
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EvgenyShupik-3930 asked EvgenyShupik-3930 answered

Can't install Visio from O365

Hello! Need some help - I can't download and install classic version of Visio from Office365, so I tried these steps: found Office Deployment Tool and running: setup.exe /configure configuration-Office365-x64.xml:

"Command not supported - we're sorry, we can't continue because we weren't able to download required file."

Here is my config-file:

<Configuration>

<Add OfficeClientEdition="64" Channel="Current">
<Product ID="O365ProPlusRetail">
<Language ID="en-us" />
</Product>
<Product ID="VisioProRetail">
<Language ID="en-us" />
</Product>
</Add>

<!-- <Updates Enabled="TRUE" Channel="Current" /> -->

<!-- <Display Level="None" AcceptEULA="TRUE" /> -->

<!-- <Property Name="AUTOACTIVATE" Value="1" /> -->

</Configuration>

So what is the problem how do you think? Thank you for support.

office-visio-itpro
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emilyhua-msft avatar image
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emilyhua-msft answered emilyhua-msft commented

Hi @EvgenyShupik-3930

I will give some suggestions, you can follow them to have a check.

  • Have you installed any other of Office product on the computer before?
    If yes, we need to clean them completely first.

  • Then please make sure you are using the latest version of ODT.

  • It's also recommended to check whether any the Office 365 URLs and IP address ranges are blocked.
    Any antivirus protection software, please to temporarily quit it.

  • If nothing helps, I would like to suggest you go to My Account webpage > Office apps & devices > View apps & devices, and then select the Office and Visio to install for a test.

  • If you still encounter the same issue, please check your network.
    If conditions permit, you can change the internet connection and proxy.


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1 - No, I have no previous installations of Visio on this notebook (and I even tried to install Visio to another PC - same result);
2- Already download actual version of ODT;
3 - Tell me please what exactly name or IP-address should I check to download this file?
4 - There is an error if I try to install Visio that way (see attachment please);
5 - Already changed my Wi-Fi network to public - no result...204547-visio-command-not-supported.jpg


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emilyhua-msft avatar image emilyhua-msft EvgenyShupik-3930 ·

Hi @EvgenyShupik-3930

Thanks for your shareing.

Tell me please what exactly name or IP-address should I check to download this file?

Based on my knowledge, the download source for using ODT to download Office is CDN (Content Delivery Network).
The IP address in the link "Microsoft 365 Common and Office Online" above marked as Default Required must be ensured that they are not blocked.

In my opinion, I would like to suggest you open a support ticket with Microsoft Support via phone or chat to help review your issue and help you test remotely. Such as do some tests to check if your network can access CDN resources.

Thanks for your understandings.



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fluggelgleckheimlen avatar image
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fluggelgleckheimlen answered
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EvgenyShupik-3930 avatar image
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EvgenyShupik-3930 answered

Thanks, it works! But there is another question - Visio is asking about activation in spite of my current Office 365 account with active Visio subscription. Why?

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