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66304432 avatar image
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66304432 asked JimmyYang-MSFT commented

Teams external problem

Hello Teams Community,


Please I need your help on this.


We are having problems with external users who are now part of our organization.


Some of our users and external users cannot chat and also cannot request control from either end.


Below are the error message

204550-ibn-0-1653296996992.png


their status is showing do not disturb as shown below:

204651-image.png


office-teams-windows-itpro
image.png (16.6 KiB)
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1 Answer

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JimmyYang-MSFT answered JimmyYang-MSFT commented

Hi @66304432

Some of our users and external users cannot chat and also cannot request control from either end.

Do you mean these user cannot communicate with each other, right?

their status is showing do not disturb as shown below

If those user is show do not disturb, have you tried to change their presence into available to see if it works?


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@66304432

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

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