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66304432 avatar image
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66304432 asked YukiSun-MSFT answered

Porting numbers from Microsoft

Hello Teams Community


Please i need your help on this.


We are porting existing Microsoft calling plan numbers over to NTT as the Telco provider using DRaaS (Direct routing) and are looking to put together a smooth process for the day of the port with recommended timings for required actions.


We expect to have to remove the calling plan license and once the port has completed re-enable the Teams EV users for voice via Direct routing.


Are there any other things we should be considering in the Henkel tenant?

office-teams-windows-itpro
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YukiSun-MSFT answered

Hi @66304432

So you are trying to move Calling Plan Users to Direct Routing, right? If this is the case, based on my research, you could refer to the general steps as below:

  1. Unassign the user's Calling Plan Phone Number.

  2. Remove the Calling Plan License.

  3. Reprocess the licensing from AzureAD portal and wait for at least half an hour.

  4. Log in to Teams PowerShell and set the OnPremLineURI attribute to the Direct Routing DDI and make sure the EnterpriseVoiceEnabled attribute is set to $true. See

  5. Assign Online Voice Routing Policy and Dialplan.

More details, hopefully you can find the article below helpful:
Moving a Calling Plan User to a Direct Routing User with Microsoft Teams
(Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)


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