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Paulo1994-1273 avatar image
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Paulo1994-1273 asked LuDaiMSFT-0289 answered

intune device ownership greyed out

Hi
I'm having some trouble to change the onwership off the devices in intune endpoint portal.
It shows up as greyed out and I can find a way to enable this feature. It only happens on a few machines.
They´re enrolled as Hybrid Azure AD Join. Anyone know how to enable the option?
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mem-intune-generalmem-intune-device-configurationsmem-intune-enrollment
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1 Answer

LuDaiMSFT-0289 avatar image
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LuDaiMSFT-0289 answered

@Paulo1994-1273 Thanks for posting in our Q&A.

For this issue, we appreciate your help to try some actions:
1.Please try to assign intune license to the user signing in the device.
2.Please try to sync the device and check if the device ownership is changed. Someone has the similar experience:
https://docs.microsoft.com/en-us/answers/questions/115841/device-ownership-greyed-out.html

If this issue still exists, it is suggested to create an online support ticket to check more background information to find the root cause. Here is the support link:
https://docs.microsoft.com/en-us/mem/get-support

Thanks for your understanding and hope everything goes well with you.


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