question

IniobongNkanga-8038 avatar image
0 Votes"
IniobongNkanga-8038 asked JimmyYang-MSFT commented

How to request control in Teams from external user

Hello Teams

We are having this issue with External user cannot request control and getting the below message when they try to chat.

204791-image.png


204774-image.png


office-teams-windows-itpro
image.png (40.7 KiB)
image.png (36.5 KiB)
· 2
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

@IniobongNkanga-8038

Do you mean these user cannot communicate with each other, right?

their status is showing do not disturb as shown below

If those user is show do not disturb, have you tried to change their presence into available to see if it works?

0 Votes 0 ·

@IniobongNkanga-8038

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

0 Votes 0 ·

1 Answer

TKujala avatar image
0 Votes"
TKujala answered

Hi @IniobongNkanga-8038,

Normally, this happens when the tenant is set to Island mode.

It can be resolved by changing the mode from Island to Teams Only.

https://docs.microsoft.com/en-us/microsoftteams/teams-and-skypeforbusiness-coexistence-and-interoperability#teams-only

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.