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MarkGoodwin-0821 asked MarkGoodwin-0821 answered

Issue with Windows Server 2012 R2 installing updates from WSUS

Hi,

I'm having an issue downloading and installing updates from WSUS. The clients and WSUS server are Server 2012 R2. I have Windows 10 clients who are installing updates from this WSUS server without known issues. The server clients are three Server 2012 R2 servers.

The KBs that won't install are as follows. These are recent updates (circa 5/11/2022).

KB5002196
KB5002184
KB5014001

Here is the applicable portion of the Windows update log from the most recent attempted pull from the client. All three servers are showing the same issue: the updates are available, but won't download or installed. This attempted pulls are happening when TS users are logged in, if that makes a difference.

Regards,
Mark



2022-05-23 16:18:06:775 968 1d10 AU #############
2022-05-23 16:18:06:775 968 1d10 AU ## START ## AU: Download updates
2022-05-23 16:18:06:775 968 1d10 AU #########
2022-05-23 16:18:06:775 968 1d10 AU # Approved updates = 3
2022-05-23 16:18:06:775 968 1d10 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
2022-05-23 16:18:06:775 968 1d10 AU WARNING: GetCurrentNetworkCostPolicy failed, error = 0x80240037
2022-05-23 16:18:06:776 968 1d10 IdleTmr Incremented idle timer priority operation counter to 2
2022-05-23 16:18:06:778 968 1d10 AU AU initiated download, updateId = {E203EB85-11D0-4958-B339-3E34AAC5EC3B}.201, callId = {5688701D-DD61-4AD8-A1DE-9C8D8EE33370}
2022-05-23 16:18:06:778 968 1d10 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
2022-05-23 16:18:06:778 968 1d10 AU WARNING: GetCurrentNetworkCostPolicy failed, error = 0x80240037
2022-05-23 16:18:06:778 968 1d10 IdleTmr Incremented idle timer priority operation counter to 3
2022-05-23 16:18:06:779 968 1d10 AU AU initiated download, updateId = {8B2141D1-4D92-4C17-9CF9-F5CCFB095CFE}.200, callId = {2A8554A0-8BC5-4DFE-B527-EA8ECD13AC01}
2022-05-23 16:18:06:779 968 1d10 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
2022-05-23 16:18:06:779 968 1d10 AU WARNING: GetCurrentNetworkCostPolicy failed, error = 0x80240037
2022-05-23 16:18:06:779 968 1d10 IdleTmr Incremented idle timer priority operation counter to 4
2022-05-23 16:18:06:779 968 4c74 DnldMgr DnldMgr: Begin Downloading Updates [CallerId = AutomaticUpdatesWuApp]
2022-05-23 16:18:06:779 968 4c74 DnldMgr Call ID = {5688701D-DD61-4AD8-A1DE-9C8D8EE33370}
2022-05-23 16:18:06:779 968 4c74 DnldMgr
Priority = 3, NetworkCostPolicy = 6, Interactive = 1, Owner is system = 1, Explicit proxy = 0, Proxy session id = 46, ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2022-05-23 16:18:06:779 968 4c74 DnldMgr Updates to download = 1
2022-05-23 16:18:06:779 968 4c74 Agent
Title = Security Update for Microsoft Excel 2016 (KB5002196) 64-Bit Edition
2022-05-23 16:18:06:779 968 4c74 Agent UpdateId = {E203EB85-11D0-4958-B339-3E34AAC5EC3B}.201
2022-05-23 16:18:06:779 968 4c74 Agent
Bundles 1 updates:
2022-05-23 16:18:06:779 968 4c74 Agent {C2F11CEA-4ED6-4317-9778-DB59E7837D01}.201
2022-05-23 16:18:06:783 968 1d10 AU AU initiated download, updateId = {FAC361FA-3373-4E91-BFA3-AD14ACF0D2FF}.201, callId = {60C9D0DA-0D80-4637-ACF1-532FCCE707CE}
2022-05-23 16:18:06:784 968 4c74 DnldMgr
DnldMgr: New download job [UpdateId = {C2F11CEA-4ED6-4317-9778-DB59E7837D01}.201]
2022-05-23 16:18:06:784 968 4c74 DnldMgr
Queueing update for download handler request generation.
2022-05-23 16:18:06:784 968 4c74 DnldMgr Generating download request for update {C2F11CEA-4ED6-4317-9778-DB59E7837D01}.201
2022-05-23 16:18:06:784 968 4c74 IdleTmr WU operation (GenerateAllDownloadRequests) started; operation # 1951; does not use network; is at background priority
2022-05-23 16:18:06:784 968 1d10 AU Currently AUX is enabled - so not show any WU Upgrade notifications.
2022-05-23 16:18:06:785 968 1d10 AU Adding timer:
2022-05-23 16:18:06:785 968 1d10 AU Timer: D1D29683-B72C-4EFD-8168-AB8D4826858A, Expires 2022-05-25 20:18:06, not idle-only, not network-only
2022-05-23 16:18:06:785 968 4c74 Handler MSP download request: excel-x-none.cab, file index = 0, type = full-file)
2022-05-23 16:18:06:785 968 4c74 IdleTmr WU operation (GenerateAllDownloadRequests, operation # 1951) stopped; does not use network; is at background priority
2022-05-23 16:18:06:785 968 4c74 DnldMgr DnldMgr: New download job [UpdateId = {C2F11CEA-4ED6-4317-9778-DB59E7837D01}.201]
2022-05-23 16:18:06:788 968 1d10 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2022-05-23 16:18:06:789 968 4c74 DnldMgr BITS job initialized, JobId = {D4804438-A0D8-4BC1-8636-739BD22E4B3C}
2022-05-23 16:18:06:792 968 1d10 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2022-05-23 16:18:06:796 968 1d10 AU # Pending download calls = 3
2022-05-23 16:18:06:796 968 1d10 AU <<## SUBMITTED ## AU: Download updates
2022-05-23 16:18:06:800 968 4298 AU AU checked download status and it changed: Downloading is not paused
2022-05-23 16:18:06:807 968 4c74 DnldMgr
Downloading from http://wsus:8530/Content/D6/B75DDABA74F59CCA40C49B8992A181A6DD6D63D6.cab to C:\Windows\SoftwareDistribution\Download\cc58067b7a5aec0053d48eadf8eaa2e9\excel-x-none.cab (full file).
2022-05-23 16:18:06:808 968 4c74 IdleTmr WU operation (DownloadManagerDownloadJob) started; operation # 1979; does use network; is not at background priority; will NOT stop idle timer
2022-05-23 16:18:06:808 968 4c74 IdleTmr Incremented idle timer priority operation counter to 5
2022-05-23 16:18:06:814 968 4c74 DnldMgr
2022-05-23 16:18:06:814 968 4c74 DnldMgr
END DnldMgr: Begin Downloading Updates [CallerId = AutomaticUpdatesWuApp]
2022-05-23 16:18:06:814 968 4c74 DnldMgr

2022-05-23 16:18:06:816 968 4c74 DnldMgr DnldMgr: Begin Downloading Updates [CallerId = AutomaticUpdatesWuApp]
2022-05-23 16:18:06:816 968 4c74 DnldMgr Call ID = {2A8554A0-8BC5-4DFE-B527-EA8ECD13AC01}
2022-05-23 16:18:06:816 968 4c74 DnldMgr
Priority = 3, NetworkCostPolicy = 6, Interactive = 1, Owner is system = 1, Explicit proxy = 0, Proxy session id = 46, ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2022-05-23 16:18:06:816 968 4c74 DnldMgr Updates to download = 1
2022-05-23 16:18:06:816 968 4c74 Agent
Title = 2022-05 Security Only Quality Update for Windows Server 2012 R2 for x64-based Systems (KB5014001)
2022-05-23 16:18:06:816 968 4c74 Agent UpdateId = {8B2141D1-4D92-4C17-9CF9-F5CCFB095CFE}.200
2022-05-23 16:18:06:816 968 4c74 Agent
Bundles 1 updates:
2022-05-23 16:18:06:816 968 4c74 Agent {82A07B0D-316D-429C-920C-CE5B43D427CC}.200
2022-05-23 16:18:06:816 968 4c74 EP Got WSUS Client/Server URL: "http://wsus:8530/ClientWebService/client.asmx"
2022-05-23 16:18:06:818 968 4c74 PT +++++++++++ PT: Synchronizing file locations +++++++++++
2022-05-23 16:18:06:818 968 4c74 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://wsus:8530/ClientWebService/client.asmx
2022-05-23 16:18:06:818 968 4c74 IdleTmr WU operation (CAgentProtocolTalker::GetFileLocations_WithRecovery) started; operation # 2010; does use network; is at background priority
2022-05-23 16:18:06:818 968 63c DnldMgr WARNING: BITS job {D4804438-A0D8-4BC1-8636-739BD22E4B3C} failed, updateId = {C2F11CEA-4ED6-4317-9778-DB59E7837D01}.201, hr = 0x80190191, BG_ERROR_CONTEXT = 5
2022-05-23 16:18:06:819 968 63c DnldMgr Progress failure bytes total = 140049610, bytes transferred = 0
2022-05-23 16:18:06:819 968 63c DnldMgr Failed job file: URL = http://wsus:8530/Content/D6/B75DDABA74F59CCA40C49B8992A181A6DD6D63D6.cab, local path = C:\Windows\SoftwareDistribution\Download\cc58067b7a5aec0053d48eadf8eaa2e9\excel-x-none.cab
2022-05-23 16:18:06:819 968 63c DnldMgr CUpdateDownloadJob::GetNetworkCostSwitch() Neither unrestricted or restricted network cost used, so using current cost
2022-05-23 16:18:06:829 968 63c IdleTmr WU operation (DownloadManagerDownloadJob, operation # 1979) stopped; does use network; is not at background priority; will NOT start idle timer (task did not previously stop it
2022-05-23 16:18:06:829 968 63c IdleTmr Decremented idle timer priority operation counter to 4
2022-05-23 16:18:06:829 968 63c DnldMgr WARNING: Download job failed because of proxy auth or server auth.
2022-05-23 16:18:06:829 968 63c DnldMgr Error 0x80244017 occurred while downloading update; notifying dependent calls.
2022-05-23 16:18:06:832 968 4c74 IdleTmr WU operation (CAgentProtocolTalker::GetFileLocations_WithRecovery, operation # 2010) stopped; does use network; is at background priority
2022-05-23 16:18:06:838 968 4c74 DnldMgr

2022-05-23 16:18:06:838 968 4c74 DnldMgr END DnldMgr: Download Call Complete [Call 10 for caller AutomaticUpdatesWuApp has completed; signaling completion.]
2022-05-23 16:18:06:838 968 4c74 DnldMgr
2022-05-23 16:18:06:840 968 4c74 DnldMgr
DnldMgr: New download job [UpdateId = {82A07B0D-316D-429C-920C-CE5B43D427CC}.200]
2022-05-23 16:18:06:841 968 4c74 DnldMgr
Queueing update for download handler request generation.
2022-05-23 16:18:06:841 968 4c74 DnldMgr Generating download request for update {82A07B0D-316D-429C-920C-CE5B43D427CC}.200
2022-05-23 16:18:06:841 968 4c74 IdleTmr WU operation (GenerateAllDownloadRequests) started; operation # 2060; does not use network; is at background priority
2022-05-23 16:18:06:843 968 4298 AU >>## RESUMED ## AU: Download update [UpdateId = {E203EB85-11D0-4958-B339-3E34AAC5EC3B}]
2022-05-23 16:18:06:843 968 4298 AU # WARNING: Download failed, error = 0x80244017
2022-05-23 16:18:06:844 968 4298 AU Download call completed, hr = 0x80244017
2022-05-23 16:18:06:845 968 4298 AU Currently AUX is enabled - so not show any WU Upgrade notifications.
2022-05-23 16:18:06:845 968 4c74 Handler Generating request for CBS update 82A07B0D-316D-429C-920C-CE5B43D427CC in sandbox C:\Windows\SoftwareDistribution\Download\dbbeb57e171533571a624f630b9988c2
2022-05-23 16:18:06:845 968 4c74 Handler Selecting self-contained because update has express payload but server doesn't support it.
2022-05-23 16:18:06:845 968 4c74 Handler Selected payload type is ptSelfContained
2022-05-23 16:18:06:845 968 4c74 Handler Detected download state is dsStart
2022-05-23 16:18:06:845 968 4c74 Handler Adding Windows8.1-KB5014001-x64.cab (entire file) to request list.
2022-05-23 16:18:06:846 968 4c74 Handler Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0
2022-05-23 16:18:06:846 968 4c74 IdleTmr WU operation (GenerateAllDownloadRequests, operation # 2060) stopped; does not use network; is at background priority
2022-05-23 16:18:06:846 968 4298 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2022-05-23 16:18:06:847 968 4c74 DnldMgr DnldMgr: New download job [UpdateId = {82A07B0D-316D-429C-920C-CE5B43D427CC}.200]
2022-05-23 16:18:06:850 968 4c74 DnldMgr BITS job initialized, JobId = {E92F22DB-66CD-45D9-834F-2AE23EC82220}
2022-05-23 16:18:06:851 968 4298 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2022-05-23 16:18:06:856 968 4298 IdleTmr Decremented idle timer priority operation counter to 3
2022-05-23 16:18:06:861 968 4c74 DnldMgr
Downloading from http://wsus:8530/Content/18/9DFDE843C5F35FB94CBBC9495B4588D8553E7218.cab to C:\Windows\SoftwareDistribution\Download\dbbeb57e171533571a624f630b9988c2\Windows8.1-KB5014001-x64.cab (full file).
2022-05-23 16:18:06:863 968 4c74 IdleTmr WU operation (DownloadManagerDownloadJob) started; operation # 2090; does use network; is not at background priority; will NOT stop idle timer
2022-05-23 16:18:06:863 968 4c74 IdleTmr Incremented idle timer priority operation counter to 4
2022-05-23 16:18:06:867 968 4c74 DnldMgr
2022-05-23 16:18:06:867 968 4c74 DnldMgr
END DnldMgr: Begin Downloading Updates [CallerId = AutomaticUpdatesWuApp]
2022-05-23 16:18:06:867 968 4c74 DnldMgr

2022-05-23 16:18:06:871 968 4c74 DnldMgr DnldMgr: Begin Downloading Updates [CallerId = AutomaticUpdatesWuApp]
2022-05-23 16:18:06:871 968 63c DnldMgr WARNING: BITS job {E92F22DB-66CD-45D9-834F-2AE23EC82220} failed, updateId = {82A07B0D-316D-429C-920C-CE5B43D427CC}.200, hr = 0x80190191, BG_ERROR_CONTEXT = 5
2022-05-23 16:18:06:871 968 4c74 DnldMgr Call ID = {60C9D0DA-0D80-4637-ACF1-532FCCE707CE}
2022-05-23 16:18:06:872 968 4c74 DnldMgr
Priority = 3, NetworkCostPolicy = 6, Interactive = 1, Owner is system = 1, Explicit proxy = 0, Proxy session id = 46, ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2022-05-23 16:18:06:872 968 4c74 DnldMgr Updates to download = 1
2022-05-23 16:18:06:872 968 4c74 Agent
Title = Security Update for Microsoft Word 2016 (KB5002184) 64-Bit Edition
2022-05-23 16:18:06:872 968 63c DnldMgr Progress failure bytes total = 87245521, bytes transferred = 0
2022-05-23 16:18:06:872 968 4c74 Agent UpdateId = {FAC361FA-3373-4E91-BFA3-AD14ACF0D2FF}.201
2022-05-23 16:18:06:872 968 4c74 Agent
Bundles 1 updates:
2022-05-23 16:18:06:872 968 63c DnldMgr Failed job file: URL = http://wsus:8530/Content/18/9DFDE843C5F35FB94CBBC9495B4588D8553E7218.cab, local path = C:\Windows\SoftwareDistribution\Download\dbbeb57e171533571a624f630b9988c2\Windows8.1-KB5014001-x64.cab
2022-05-23 16:18:06:872 968 4c74 Agent {9805B859-EA38-49E0-BEA9-22B6F8E3E5EB}.201
2022-05-23 16:18:06:872 968 63c DnldMgr CUpdateDownloadJob::GetNetworkCostSwitch() Neither unrestricted or restricted network cost used, so using current cost
2022-05-23 16:18:06:881 968 63c IdleTmr WU operation (DownloadManagerDownloadJob, operation # 2090) stopped; does use network; is not at background priority; will NOT start idle timer (task did not previously stop it
2022-05-23 16:18:06:881 968 63c IdleTmr Decremented idle timer priority operation counter to 3
2022-05-23 16:18:06:882 968 63c DnldMgr WARNING: Download job failed because of proxy auth or server auth.
2022-05-23 16:18:06:882 968 63c DnldMgr Error 0x80244017 occurred while downloading update; notifying dependent calls.
2022-05-23 16:18:06:885 968 4c74 DnldMgr

2022-05-23 16:18:06:886 968 4c74 DnldMgr END DnldMgr: Download Call Complete [Call 11 for caller AutomaticUpdatesWuApp has completed; signaling completion.]
2022-05-23 16:18:06:886 968 4c74 DnldMgr
2022-05-23 16:18:06:888 968 4c74 DnldMgr
DnldMgr: New download job [UpdateId = {9805B859-EA38-49E0-BEA9-22B6F8E3E5EB}.201]
2022-05-23 16:18:06:888 968 4c74 DnldMgr
Queueing update for download handler request generation.
2022-05-23 16:18:06:888 968 4c74 DnldMgr Generating download request for update {9805B859-EA38-49E0-BEA9-22B6F8E3E5EB}.201
2022-05-23 16:18:06:888 968 4c74 IdleTmr WU operation (GenerateAllDownloadRequests) started; operation # 2162; does not use network; is at background priority
2022-05-23 16:18:06:889 968 4c74 Handler MSP download request: word-x-none.cab, file index = 0, type = full-file)
2022-05-23 16:18:06:889 968 4c74 IdleTmr WU operation (GenerateAllDownloadRequests, operation # 2162) stopped; does not use network; is at background priority
2022-05-23 16:18:06:890 968 4c74 DnldMgr DnldMgr: New download job [UpdateId = {9805B859-EA38-49E0-BEA9-22B6F8E3E5EB}.201]
2022-05-23 16:18:06:893 968 4c74 DnldMgr BITS job initialized, JobId = {C669C65D-A785-4624-A399-3DD910188582}
2022-05-23 16:18:06:895 968 4298 AU >>## RESUMED ## AU: Download update [UpdateId = {8B2141D1-4D92-4C17-9CF9-F5CCFB095CFE}]
2022-05-23 16:18:06:895 968 4298 AU # WARNING: Download failed, error = 0x80244017
2022-05-23 16:18:06:895 968 4298 AU Download call completed, hr = 0x80244017
2022-05-23 16:18:06:896 968 4298 AU Currently AUX is enabled - so not show any WU Upgrade notifications.
2022-05-23 16:18:06:897 968 4298 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2022-05-23 16:18:06:902 968 4c74 DnldMgr
Downloading from http://wsus:8530/Content/F0/FC1213A21EB26EAA021EA68E76A5BD9E925FB9F0.cab to C:\Windows\SoftwareDistribution\Download\dfa274624afa65abddeaf8b081cf8c3f\word-x-none.cab (full file).
2022-05-23 16:18:06:902 968 4298 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2022-05-23 16:18:06:903 968 4c74 IdleTmr WU operation (DownloadManagerDownloadJob) started; operation # 2187; does use network; is not at background priority; will NOT stop idle timer
2022-05-23 16:18:06:903 968 4c74 IdleTmr Incremented idle timer priority operation counter to 4
2022-05-23 16:18:06:907 968 4298 IdleTmr Decremented idle timer priority operation counter to 3
2022-05-23 16:18:06:907 968 4c74 DnldMgr
2022-05-23 16:18:06:907 968 4c74 DnldMgr
END DnldMgr: Begin Downloading Updates [CallerId = AutomaticUpdatesWuApp]
2022-05-23 16:18:06:907 968 4c74 DnldMgr

2022-05-23 16:18:06:911 968 4298 AU AU checked download status and it changed: Downloading is paused
2022-05-23 16:18:06:916 968 4298 AU AU checked download status and it changed: Downloading is not paused
2022-05-23 16:18:06:919 968 4298 AU AU checked download status and it changed: Downloading is paused
2022-05-23 16:18:06:925 968 63c DnldMgr WARNING: BITS job {C669C65D-A785-4624-A399-3DD910188582} failed, updateId = {9805B859-EA38-49E0-BEA9-22B6F8E3E5EB}.201, hr = 0x80190191, BG_ERROR_CONTEXT = 5
2022-05-23 16:18:06:925 968 63c DnldMgr Progress failure bytes total = 48416888, bytes transferred = 0
2022-05-23 16:18:06:925 968 63c DnldMgr Failed job file: URL = http://wsus:8530/Content/F0/FC1213A21EB26EAA021EA68E76A5BD9E925FB9F0.cab, local path = C:\Windows\SoftwareDistribution\Download\dfa274624afa65abddeaf8b081cf8c3f\word-x-none.cab
2022-05-23 16:18:06:925 968 63c DnldMgr CUpdateDownloadJob::GetNetworkCostSwitch() Neither unrestricted or restricted network cost used, so using current cost
2022-05-23 16:18:06:934 968 63c IdleTmr WU operation (DownloadManagerDownloadJob, operation # 2187) stopped; does use network; is not at background priority; will NOT start idle timer (task did not previously stop it
2022-05-23 16:18:06:934 968 63c IdleTmr Decremented idle timer priority operation counter to 2
2022-05-23 16:18:06:934 968 63c DnldMgr WARNING: Download job failed because of proxy auth or server auth.
2022-05-23 16:18:06:934 968 63c DnldMgr Error 0x80244017 occurred while downloading update; notifying dependent calls.
2022-05-23 16:18:06:934 968 4298 AU >>## RESUMED ## AU: Download update [UpdateId = {FAC361FA-3373-4E91-BFA3-AD14ACF0D2FF}]
2022-05-23 16:18:06:934 968 4298 AU # WARNING: Download failed, error = 0x80244017
2022-05-23 16:18:06:936 968 4c74 DnldMgr
2022-05-23 16:18:06:936 968 4c74 DnldMgr
END DnldMgr: Download Call Complete [Call 12 for caller AutomaticUpdatesWuApp has completed; signaling completion.]
2022-05-23 16:18:06:936 968 4c74 DnldMgr

2022-05-23 16:18:06:937 968 4298 AU Download call completed, hr = 0x80244017
2022-05-23 16:18:06:937 968 4298 AU #########
2022-05-23 16:18:06:937 968 4298 AU ## END ## AU: Download updates
2022-05-23 16:18:06:937 968 4298 AU #############
2022-05-23 16:18:06:938 968 4298 AU Currently AUX is enabled - so not show any WU Upgrade notifications.
2022-05-23 16:18:06:941 968 4298 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2022-05-23 16:18:06:945 968 4298 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2022-05-23 16:18:06:951 968 4298 IdleTmr Decremented idle timer priority operation counter to 1
2022-05-23 16:18:08:769 968 2a98 AU BeginInteractiveInstall invoked for Install with sessionId 46
2022-05-23 16:18:08:770 968 2a98 AU Auto-approved 0 update(s) for install (for Ux), installType=0
2022-05-23 16:18:08:770 968 2a98 AU WARNING: BeginInteractiveInstall failed, error = 0x8024000C
2022-05-23 16:18:08:779 968 47d8 AU AU received handle event
2022-05-23 16:18:08:780 968 47d8 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
2022-05-23 16:18:08:781 968 47d8 AU Additional Service {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782} with Approval type {Pre-download notify} added to AU services list
2022-05-23 16:18:08:781 968 47d8 AU Triggering Offline detection (non-interactive)
2022-05-23 16:18:08:781 968 47d8 AU Adding timer:
2022-05-23 16:18:08:781 968 47d8 AU Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2022-05-23 20:18:08, not idle-only, not network-only
2022-05-23 16:18:08:782 968 47d8 AU Currently AUX is enabled - so not show any WU Upgrade notifications.
2022-05-23 16:18:08:784 968 47d8 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2022-05-23 16:18:08:788 968 47d8 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2022-05-23 16:18:08:792 968 47d8 AU #############
2022-05-23 16:18:08:792 968 47d8 AU ## START ## AU: Search for updates
2022-05-23 16:18:08:792 968 47d8 AU #########
2022-05-23 16:18:08:793 968 47d8 IdleTmr WU operation (CSearchCall::Init ID 13) started; operation # 2422; does not use network; is at background priority
2022-05-23 16:18:08:793 968 47d8 Agent START Queueing Finding updates [CallerId = AutomaticUpdates Id = 13]
2022-05-23 16:18:08:793 968 47d8 AU <<## SUBMITTED ## AU: Search for updates [CallId = {D01F761B-C610-4730-874D-381FC75BA785} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
2022-05-23 16:18:08:794 968 47d8 Agent SkipSelfUpdateCheck search flag set for serverId: 117CAB2D-82B1-4B5A-A08C-4D62DBEE7782
2022-05-23 16:18:08:794 968 47d8 IdleTmr WU operation (CSearchCall::Init ID 14) started; operation # 2424; does not use network; is at background priority
2022-05-23 16:18:08:794 968 47d8 Agent START Queueing Finding updates [CallerId = AutomaticUpdates Id = 14]
2022-05-23 16:18:08:794 968 47d8 AU <<## SUBMITTED ## AU: Search for updates [CallId = {A2B51A4D-A079-4790-A810-AD0476E33BB7} ServiceId = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}]
2022-05-23 16:18:08:795 968 32c0 Agent END Queueing Finding updates [CallerId = AutomaticUpdates Id = 13]
2022-05-23 16:18:08:795 968 4bc4 Agent END Queueing Finding updates [CallerId = AutomaticUpdates Id = 14]
2022-05-23 16:18:08:795 968 32c0 Agent
2022-05-23 16:18:08:795 968 4bc4 Agent

2022-05-23 16:18:08:795 968 32c0 Agent START Agent: Finding updates [CallerId = AutomaticUpdates Id = 13]
2022-05-23 16:18:08:795 968 4bc4 Agent START Agent: Finding updates [CallerId = AutomaticUpdates Id = 14]
2022-05-23 16:18:08:795 968 32c0 Agent
2022-05-23 16:18:08:795 968 4bc4 Agent

2022-05-23 16:18:08:795 968 32c0 Agent Online = No; Ignore download priority = No
2022-05-23 16:18:08:795 968 4bc4 Agent
Online = No; Ignore download priority = No
2022-05-23 16:18:08:795 968 32c0 Agent Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2022-05-23 16:18:08:795 968 4bc4 Agent
Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2022-05-23 16:18:08:795 968 32c0 Agent ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2022-05-23 16:18:08:795 968 4bc4 Agent
ServiceID = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782} Third party service
2022-05-23 16:18:08:795 968 32c0 Agent Search Scope = {Machine & All Users}
2022-05-23 16:18:08:795 968 4bc4 Agent
Search Scope = {Machine & All Users}
2022-05-23 16:18:08:795 968 32c0 Agent Caller SID for Applicability: S-1-5-18
2022-05-23 16:18:08:795 968 4bc4 Agent
Caller SID for Applicability: S-1-5-18
2022-05-23 16:18:08:797 968 4bc4 Agent Found 0 updates and 0 categories in search; evaluated appl. rules of 0 out of 0 deployed entities
2022-05-23 16:18:08:798 968 4bc4 Agent

2022-05-23 16:18:08:798 968 4bc4 Agent END Agent: Finding updates [CallerId = AutomaticUpdates Id = 14]
2022-05-23 16:18:08:798 968 4bc4 Agent
2022-05-23 16:18:08:798 968 4bc4 IdleTmr WU operation (CSearchCall::Init ID 14, operation # 2424) stopped; does not use network; is at background priority
2022-05-23 16:18:08:798 968 4298 AU >>## RESUMED ## AU: Search for updates [CallId = {A2B51A4D-A079-4790-A810-AD0476E33BB7} ServiceId = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}]
2022-05-23 16:18:08:798 968 4298 AU # 0 updates detected
2022-05-23 16:18:08:798 968 4298 AU #########
2022-05-23 16:18:08:798 968 4298 AU ## END ## AU: Search for updates [CallId = {A2B51A4D-A079-4790-A810-AD0476E33BB7} ServiceId = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}]
2022-05-23 16:18:08:798 968 4298 AU #############
2022-05-23 16:18:11:922 968 4c74 Report REPORT EVENT: {1BFA4310-AB79-41D4-8A36-3602BE20DE1E} 2022-05-23 16:18:06:922-0400 1 161 [AGENT_DOWNLOAD_FAILED] 101 {E203EB85-11D0-4958-B339-3E34AAC5EC3B} 201 80244017 AutomaticUpdatesWuApp Failure Content Download Error: Download failed.
2022-05-23 16:18:11:922 968 4c74 Report REPORT EVENT: {DB738F8E-D965-49D5-8B03-7D55A7DC4C51} 2022-05-23 16:18:06:924-0400 1 161 [AGENT_DOWNLOAD_FAILED] 101 {8B2141D1-4D92-4C17-9CF9-F5CCFB095CFE} 200 80244017 AutomaticUpdatesWuApp Failure Content Download Error: Download failed.
2022-05-23 16:18:11:922 968 4c74 Report REPORT EVENT: {C38789C9-C6BE-4C18-B8CA-77DC28311FC8} 2022-05-23 16:18:06:940-0400 1 161 [AGENT_DOWNLOAD_FAILED] 101 {FAC361FA-3373-4E91-BFA3-AD14ACF0D2FF} 201 80244017 AutomaticUpdatesWuApp Failure Content Download Error: Download failed.
2022-05-23 16:18:11:923 968 4c74 Report WARNING: CSerializationHelper:: InitSerialize failed : 0x80070002
2022-05-23 16:18:11:923 968 4c74 Report WARNING: CSerializationHelper:: InitSerialize failed : 0x80070002
2022-05-23 16:18:11:933 968 4c74 Report CWERReporter::HandleEvents - WER report upload completed with WER status 0x8 (hr=0)
2022-05-23 16:18:11:933 968 4c74 Report WER Report sent: 7.9.9600.19915 0x80244017(0) E203EB85-11D0-4958-B339-3E34AAC5EC3B Download 201 0 AutomaticUpdatesWuApp {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} 0
2022-05-23 16:18:11:940 968 4c74 Report CWERReporter::HandleEvents - WER report upload completed with WER status 0x8 (hr=0)
2022-05-23 16:18:11:940 968 4c74 Report WER Report sent: 7.9.9600.19915 0x80244017(0) 8B2141D1-4D92-4C17-9CF9-F5CCFB095CFE Download 200 0 AutomaticUpdatesWuApp {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} 0
2022-05-23 16:18:11:947 968 4c74 Report CWERReporter::HandleEvents - WER report upload completed with WER status 0x8 (hr=0)
2022-05-23 16:18:11:947 968 4c74 Report WER Report sent: 7.9.9600.19915 0x80244017(0) FAC361FA-3373-4E91-BFA3-AD14ACF0D2FF Download 201 0 AutomaticUpdatesWuApp {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} 0
2022-05-23 16:18:11:947 968 4c74 Report CWERReporter finished handling 6 events. (00000000)
2022-05-23 16:18:12:587 968 32c0 Agent
Added update {8B2141D1-4D92-4C17-9CF9-F5CCFB095CFE}.200 to search result
2022-05-23 16:18:12:587 968 32c0 Agent Added update {FAC361FA-3373-4E91-BFA3-AD14ACF0D2FF}.201 to search result
2022-05-23 16:18:12:587 968 32c0 Agent
Added update {E203EB85-11D0-4958-B339-3E34AAC5EC3B}.201 to search result
2022-05-23 16:18:12:587 968 32c0 Agent Found 3 updates and 93 categories in search; evaluated appl. rules of 390 out of 1138 deployed entities
2022-05-23 16:18:12:587 968 32c0 Agent

2022-05-23 16:18:12:587 968 32c0 Agent END Agent: Finding updates [CallerId = AutomaticUpdates Id = 13]
2022-05-23 16:18:12:587 968 32c0 Agent *
2022-05-23 16:18:12:587 968 32c0 IdleTmr WU operation (CSearchCall::Init ID 13, operation # 2422) stopped; does not use network; is at background priority
2022-05-23 16:18:12:588 968 4298 AU >>## RESUMED ## AU: Search for updates [CallId = {D01F761B-C610-4730-874D-381FC75BA785} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
2022-05-23 16:18:12:588 968 4298 AU # 3 updates detected
2022-05-23 16:18:12:588 968 4298 AU #########
2022-05-23 16:18:12:588 968 4298 AU ## END ## AU: Search for updates [CallId = {D01F761B-C610-4730-874D-381FC75BA785} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
2022-05-23 16:18:12:588 968 4298 AU #############
2022-05-23 16:18:12:589 968 4298 AU All AU searches complete.
2022-05-23 16:18:12:589 968 4298 AU Adding timer:
2022-05-23 16:18:12:589 968 4298 AU Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2022-05-24 08:00:22, not idle-only, not network-only
2022-05-23 16:18:12:591 968 4298 AU Currently AUX is enabled - so not show any WU Upgrade notifications.
2022-05-23 16:18:12:593 968 4298 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2022-05-23 16:18:12:597 968 4298 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2022-05-23 16:19:52:926 968 4c74 EP Got WSUS Client/Server URL: "http://wsus:8530/ClientWebService/client.asmx"
2022-05-23 16:19:52:953 968 4c74 EP Got WSUS Reporting URL: "http://wsus:8530/ReportingWebService/ReportingWebService.asmx"
2022-05-23 16:19:52:954 968 4c74 Report OpenReportingWebServiceConnection, reporting URL = http://wsus:8530/ReportingWebService/ReportingWebService.asmx
2022-05-23 16:19:52:954 968 4c74 IdleTmr WU operation (CLegacyEventUploader::HandleEvents) started; operation # 2546; does use network; is at background priority
2022-05-23 16:19:52:954 968 4c74 Report Uploading 6 events using cached cookie.
2022-05-23 16:19:52:959 968 4c74 Report Reporter successfully uploaded 6 events.
2022-05-23 16:19:52:959 968 4c74 IdleTmr WU operation (CLegacyEventUploader::HandleEvents, operation # 2546) stopped; does use network; is at background priority

windows-server-update-services
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RitaHu-MSFT avatar image
0 Votes"
RitaHu-MSFT answered RitaHu-MSFT edited

@MarkGoodwin-0821
Thanks for your posting on Q&A.

I found the following error tips in the log file:
204885-3.png

The BIT job failed due to that the requested resource requires user authentication. Please open the IIS Manager in the WSUS Server and enable the Anonymous Authentication in the ClientWebService. And then check whether the issue will be resolved.
204824-4.png


Hope the above will be helpful.

Best regards,
Rita


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MarkGoodwin-0821 avatar image
1 Vote"
MarkGoodwin-0821 answered

Hi Rita,

In between posting and this morning, I also found another article describing the need for the clients to be able to authenticate to the server. I enabled read permissions on the WSUS content, and the clients were able to download the updates. So a very similar methodology to yours. Thanks for commenting and helping me confirm the problem area and fix.

Regards,
Mark

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