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AlbertChengIS-1647 asked AlbertChengIS-1647 edited

Authenticator app displays issue (QR code generated from Citrix Cloud)

Unable to change the Authenticator App displays name when setting up app-based tokens.
When my users set up 2-factor authentication using the iOS Authenticator App, they go through the process of setting up their accounts in the Authenticator App (by scanning in the QR code generated from Citrix Cloud). After the account is created it's displayed like this:

• 1st line: Citrix

• 2nd Line: <Company name>

We want to change the 2nd Line of the name, but we find that we are only able to update the 1st line.
We have raised a case to Citrix, but they said it is Authenticator App issue.
How to update the 2nd Line of the display? Please advise.

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