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ClaudiaAcostaHernndez-0535 avatar image
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ClaudiaAcostaHernndez-0535 asked ryanchill edited

The client and server do not support the same encryption or SSL protocol version (ERR_SSL_VERSION_OR_CIPHER_MISMATCH)

Good afternoon,

I can't do my normal logging on the web: https://www.juntadeandalucia.es/salud/portaldeetica/xhtml/inicio/inicio.iface?login_error=1, that requires my digital certificate. It all started since I changed my laptop to a new one.

It says that:
This website cannot provide a secure connectionThe page ws117.juntadeandalucia.es uses an unsupported protocol.
ERR_SSL_VERSION_OR_CIPHER_MISMATCH
The client and server do not support the same encryption or SSL protocol version.

I know that the platform uses an old TLS, so I tried to change mine to an older version (1.1 or 1.2). I also erased the all cookies and data from Chrome and I even erased the caché from my certificate. I did all of the tricks I found online, but it still doesn't work!

Please, I need to get in that platform as fast as I can. Thank you

windows-serverwindows-11not-supported-azure
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I checked the site you included, and it's not hosted in Azure, therefore I've updated the tagging to get the right audience. I'm assuming you already tried the following suggestions from the link down below:

You may also elect to post on answers.microsoft.com. I would also suggest speaking to the hosting provider of the site for additional assistance.

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