question

AnnyL-3171 avatar image
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AnnyL-3171 asked DSPatrick answered

Authenticator lost all accounts. Cant retrieve??

So, the authenticator I’m not even sure if I ever backed any of it up but the main email I used for it doesn’t exist anymore. It was a short term email I made for my music and acting dreams.

I can probably pay $300 to get the email again but will that guarantee the retrieval of all of the account authentications?

I’m not 100% sure you can remake a previously deleted email either.

Please help.

Admins please email me, not on here, it wasn’t this email.

But here’s an email to contact me on: It’s one of an alias email for my privacy. I will reply with my real email once an admin reaches out to me.

AFBCC@KeeMail.com

Ill also check this email but this email is abandoned.

I also can’t reach my outlook account login for some reason which I can give info once were conversing privately.

Thank you.

microsoft-authenticator
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1 Answer

DSPatrick avatar image
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DSPatrick answered

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

If an account access problem then also try resetting via the account recovery form
https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Use the Get Help app here to chat online with someone
https://support.microsoft.com/ContactUs

--please don't forget to upvote and Accept as answer if the reply is helpful--


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