question

YulianiSetyoWilujeng-6642 avatar image
0 Votes"
YulianiSetyoWilujeng-6642 asked LuisRodriguez-MSFT edited

Redownload microsoft certificate

I got MOS 2016 certificate in August 2021 but I lost the certificate file, as well as the backup file, after updating my laptop. I tried to download it again but I am unable to sign in to the certificate dashboard. I already put the correct email for my profile but it always states that there is no Microsoft account with that e-mail. Is there any way to solve the sign-in problem or another way to download my certificate?

microsoft-authenticator
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

LuisRodriguez-MSFT avatar image
0 Votes"
LuisRodriguez-MSFT answered LuisRodriguez-MSFT edited

Hello @YulianiSetyoWilujeng-6642

Welcome to Microsoft Q&A Platform,

Microsoft Certification Program is supported on their own forums, I'd suggest raising a question here:
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_dash

Specific topics below:

Profiles:
Merge and transfer certification profiles: https://docs.microsoft.com/en-us/learn/certifications/merge-profiles
Certification Profile/MCID Assistance: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_mcid
Certification Profile/Account Linking: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_link

I hope this helps!


Please don’t forget to "Accept the answer" and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.