Windows Server 2012 R2 : Shadow Copy Volume, The process terminated unexpectedly

dexb 1 Reputation point
2020-09-04T14:59:03.603+00:00

Hi All,

I recently did an in-place upgrade from Server 2012 to 2012 R2 standard. Everything seemed fine after the upgrade until the VSS task started to kick in. Every time the Shadow Copy Volume task is started, the system would reboot from a bug check. I have prior experience with the same error on a Server 2019, but the issue was fixed after reinstalling all the patches. I did the same for this server, but that didn't work. I have also changed the task to be configured for Windows Server 2012 R2, but to no avail.

Event ID: 1001
The computer has rebooted from a bugcheck. The bugcheck was: 0xc000021a (0xffffc001ed79a1d0, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 090320-3031-01.

Windows Server 2012
Windows Server 2012
A Microsoft server operating system that supports enterprise-level management, data storage, applications, and communications.
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  1. Dave Patrick 426.1K Reputation points MVP
    2020-09-04T15:06:21.33+00:00

    Bugchecks are almost always hardware or driver related.
    I'd suggest checking the manufacturer site for the latest firmware, ROM bios, chipset, and driver support pack. If problems persist the hardware or server manager will be your best resource for debugging. Lastly BSOD debugging is beyond the reach and scope of forums support so you can also start a case here with product support.
    https://support.microsoft.com/en-us/hub/4343728/support-for-business

    Better option to avoid these problems is to clean install the operating system, patch fully then migrate roles or applications over.

    --please don't forget to Accept as answer if the reply is helpful--

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  2. dexb 1 Reputation point
    2020-09-04T16:29:06.407+00:00

    Thanks @Dave Patrick ,

    I forgot to mention that the Windows Server 2012 R2 is on a VM. Would this be a driver on the Hyper-V host?

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  3. Dave Patrick 426.1K Reputation points MVP
    2020-09-04T16:31:35.367+00:00

    Better option is to avoid these problems by doing a clean install of the operating system, patch fully then migrate roles or applications over. As to the hardware you can check here and with manufacturer about support for the installed operating systems.
    https://www.windowsservercatalog.com/

    --please don't forget to Accept as answer if the reply is helpful--

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  4. Daniel Zhou (Shanghai Wicresoft Co,.Ltd.) 256 Reputation points
    2020-09-07T01:58:02.233+00:00

    Hi,

    I agree with Dave.

    The better and faster way is to re-create a new VM with this old VM' VHD.

    Best Regards,
    Daniel

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