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Dear Friends,
We enrolled a testing iPhone on InTune via Apple Configurator Profile, and powered off the phone for more than 1 months. Today, after I powered it up, seems I cannot restart or lock the enrolled iphone any more. Also, the phone's Default Device Compliance Policy gave me this error: 0xfde9.
Do you know how I can make it longer or re-connect the phone back to InTune without re-enroll?
Thanks
ML
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@Namless Shelter ， From your description, it seems the iPhone is not powered on after 1 month and now it seems the device can't get Intune action and has error with compliance Policy.
Here, we suggest to firstly open company portal to sync the device with Intune to see if it can sync with Intune. Here is a link with more details for the reference:
https://learn.microsoft.com/en-us/troubleshoot/mem/intune/ios-devices-inactive
Please try the above suggestion and if there's any update, feel free to let us know.
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Hi Thanks for that,
The device was actually enrolled by Apple Configurator, there is no company portal app installed on the device. Any other way I can re-sync?
ML
@Namless Shelter , We can try to do the sync on Intune portal to see if it works. If not, we can install one on the deice. Based as I know, Company portal can also be used in apple configuration enrolled device,
https://learn.microsoft.com/en-us/mem/intune/enrollment/apple-configurator-enroll-ios
@Crystal-MSFT After installed Company Portal, it says this device is not managed, which is not true, I enrolled it with Apple Configurator, was fully working before. Any other things I can try?
ML
@Namless Shelter , Thanks for the reply. In the company portal, it consider the device as not managed. I wonder if there's any data lost cause the state incorrect. After doing researching, I don't find other method. You can contact our Phone support to see if there's any other possible method in the background. Here is a link with the steps to open case for the reference:
https://learn.microsoft.com/en-us/mem/get-support
Thanks for the understanding.