in "new Outlook", I've lost ability to see my Contacts list. How do I get it back?

Question

clicking the "people" icon at lower left briefly shows the symbol on a blue screen that quickly goes back to the mail screen

Answer 1

Hi DougRST

Thanks for contacting us and sorry for the inconveniences,

Here are some possible solutions that you can try:

• Check your contacts folder location and visibility. Make sure that your contacts folder is in the default location and that it is not hidden or deleted. To do this, go to **File** > **Account Settings** > **Account Settings** > **Data Files** in Outlook. You should see your default Outlook data file with a check mark next to it. Click on it and then click on **Open File Location**. This will open the folder where your Outlook data file is stored. Look for a file named **contacts.pst** or **contacts.ost** and make sure that it is not hidden or deleted. If you don't see it, you may need to restore it from a backup or create a new one.
• Check your Outlook view settings. Make sure that your Outlook view is set to show your contacts folder and that it is not filtered or grouped. To do this, go to **View** > **Change View** > **People** in Outlook. This will show your contacts in a card view. You can also go to **View** > **Current View** > **Customize Current View** and make sure that the **Filter** and **Group By** options are clear. You can also reset the view to the default settings by clicking on **Reset Current View**.
• Check your Outlook address book settings. Make sure that your Outlook address book is configured to include your contacts folder and that it is not corrupted or outdated. To do this, go to **File** > **Account Settings** > **Account Settings** > **Address Books** in Outlook. You should see **Outlook Address Book** in the list. Click on it and then click on **Change**. You should see your contacts folder under the **Outlook Address Book** tab. Make sure that the box for **Show this folder as an e-mail Address Book** is checked and that the **Name of the address book** is correct. You can also click on **Update Now** to refresh the address book.

Let me know if this helps or if you need further assistance.

Regards, Shannah

Answer 2

With reference to this my New outlook is doing the same thing, I can only see a small section of my contacts, there is no way to see the folders of contacts I have made e.g business, customers, accounts etc, these are all visible under old outlook (without the slider).

I have checked the few settings that are available as there are no data files etc as it now like an imap connection even though I have office 365 email business account.

It has been missing since the new outlook feature appeared and I keep hoping that it will be fixed as I have to keep going back to old outlook if I am missing a contact from the few shown

Answer 3

I still have a contact list -- but many of the entries show old, defunct addresses -- and if I try to replace them on an email form, the correct address get over-ridden. I have to create another entry for the person with the correct address, and then delete the old entry, What a pain!

Answer 4

I can't access my Contact list, Looking at your suggestions above in my Outlook I do not have a "File", nor is there a "Change View" tab in "View". So how do I access Account Settings?

Answer 5

Unfortunately Shannah's advice does not work. Please provide a workable solution to Microsoft changing my contacts without permission. If not, please let me know how cancel my MS 360 and other subscriptions