Changes we made inside the HTML web site which is hosted inside IIS are not showing to public users

Question

We are facing this weird behavior, where we have a Windows server 2019 with IIS. And we hosted an HTML web site inside C:\inetpub\wwwroot. Now we did some modifications to the HTML pages, mainly showing additional html elements and hiding some elements.

Now if we click on the HTML page inside the IIS, the changes will be shown locally, but on the public web site accessed from the internet by public users, the changes will not be shown. Now the weird thing is that I did an IIS reset on the server, and some of the changes start to appear for the public users for couple of minutes then the modification will no more show.

So, I checked the pages again, and I can see that our modification to the HTML is still there, but are not affecting the public users. Any advice on this please? Could it be a caching issue? Although we have waited for more then 12 hours without any luck. Thanks

Answer 1

Hello

Thank you for your question and reaching out. I can understand you are having issues related to IIS changes not showing for public users.

Please note it may be caching issue from the Browser.

1. Press CTL + F5 to reload the Page
2. Please try to access the page using ip address of web site and see if you are able to see changes.
3. Please recycle IIS pool from IIS console.
4. Disable any Antivirus program or Windows firewall you may have for temporary purpose.
5. Please use any other Different browser and from Different PC or Machine.
6. Please ensure website is pointed to correct IIS source folder from which you modified the pages.

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