VPN connecting to FileStorage

Question

We recently added new site to our tenant. We built all of our connections so the new site can hit out Azure Tenant all of our services work as long the user is with in the four walls of the new location. We also had to create a new VPN entry point with the new facility using the Meraki hardware that we installed. Our users can connect to the VPN and Azure for all services except our filestorage and shares that are created on the storage.

We added:
1- New DC
2 - New DNS
3 - New VPN connection to the company

What we inherited when we took over support of the company

Existed -
1- the filestore and shares
2- the tenant AD/ AD Sync hybrid model on prem and Azure AD
3- SMB groups for the shares
4-the VNET and all the components that are associated with the Azure networking pieces
5- the storage has its own private endpoint and network interface
6- it has a private DNS Zone

The Issue:

The user connects over the external VPN and is authorized via AD.
The users cannot connect or map the the storage shares
We cannot ping the filestore/shares
The users connect and have a subnet of 10.1.255.x and this has been added to the local network gateway

What are we missing in our configurations that is not allowing the users to connect to the shares?

Thanks -
GM

Answer 1

@Greg_Mich Thank you for reaching out to Microsoft Q&A. I understand that you are having issues with connectivity and access to your File storage from your on-premises via the VPN.

Can you please check the following?

• Is the VPN up and can you connect to other resources via the VPN?
• Can you confirm if port 445 is allowed outbound in your organization?
• If using Domain name for the share, can you try using the IP address?
• Do you have any firewall rules configured on the storage account that may be blocking traffic?
• Please also refer to these troubleshooting guides for Linux and Windows:

-- Troubleshoot Azure Files problems in Windows (SMB)
-- Troubleshoot Azure Files problems in Linux (SMB)

Please let us know if you have any further questions and we will be glad to assist you further. Thank you!

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