Unable to connect to AVD from MacOS or iOS devices

Question

Unable to connect to AVD from MacOS or iOS devices

DH 1

When using MacOS Remote Desktop client or iOS Remote Desktop client, I am unable to find the workspace in order to connect to my AVD environment. Any guidance would be greatly appreciated.

2 answers

Your answer

Answer 1

Andreas Baumgarten 130.9K MVP Volunteer Moderator

Hi @DH ,
which version of the Microsoft Remote Desktop client for MacOS are you running?
Here it's Version 10.7.6 (1972) and I am able to connect to the AVD Hostpool machines without any issue.

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

DH 1 Reputation point

2022-06-04T12:23:40.683+00:00

Here's the Mac RD Client version

Answer 2

Cédric Perion 171

Hi @DH ,

To verify that you assignement is ok, first you can check with url web client :

https://client.wvd.microsoft.com/arm/webclient/index.html

At this point you will see your workspace or not.
If not, check again your assignement

Take me informed !

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Hope this helps,
Perion Cédric

Accept Answer and Upvote, if any of the above helped, this thread can help others in the community looking for remediation for similar issues.

NOTE: To answer you as quickly as possible, please mention me in your reply.

DH 1 Reputation point

2022-06-03T19:29:12.333+00:00

Sorry I should have said I can access via web client without a problem... it's just the RD Client for MacOS and iOS that is not working.
Cédric Perion 171 Reputation points

2022-06-03T19:50:11.64+00:00

Very strange, iOS client works very well for me.
What about ios version ? and when you say not working, you justs dont see workspace or app crash ?
DH 1 Reputation point

2022-06-03T20:14:51.12+00:00

I've attached a screenshot of the message I receive, but I'm able to log in to the web client using the same account.
Cédric Perion 171 Reputation points

2022-06-03T20:23:11.287+00:00

Humm, i think you use the same mail for Azure AD Account and microsoft account no ?
DH 1 Reputation point

2022-06-03T20:38:03.18+00:00

Correct... same account. Works for everything else except for iOS/MacOS RD Client.
Cédric Perion 171 Reputation points

2022-06-04T02:52:20.313+00:00

I think when you have connected to Mac/iOS client you have selected Microsoft account and not work or school account.

Try to log off and reconnect with azure ad account link to the azure subscription (where hostpool created).

Thanks
DH 1 Reputation point

2022-06-04T12:17:33.3+00:00

The only option is to "add workspace" and it doesn't find the workspace when using the email address... no option to select either a Microsoft account or Work of School account.
DH 1 Reputation point

2022-06-04T12:20:18.727+00:00

iOS version - 15.5
iOS RD Client version - 10.4.0
Cédric Perion 171 Reputation points

2022-06-04T12:40:00.533+00:00

Hummm strange.
Maybe a remote session may help
DH 1 Reputation point

2022-06-04T13:15:04.95+00:00

Yeah we can line something up...
Cédric Perion 171 Reputation points

2022-06-04T15:55:47.61+00:00

You can send me an invitation to my mail : ******@cpcloud.fr
We can check that on Monday if you want.
DH 1 Reputation point

2022-06-04T17:59:41.62+00:00

ok sounds like a plan... how's Monday 12pm ADT?
Cédric Perion 171 Reputation points

2022-06-06T15:25:53.823+00:00

i am available if you want
DH 1 Reputation point

2022-06-06T19:51:05.79+00:00

Been swamped... are you still available?
Cédric Perion 171 Reputation points

2022-06-06T23:33:06.99+00:00

arf we missed, send me an invit teams for tomorrow, you have my mail before.

Thanks

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Unable to connect to AVD from MacOS or iOS devices

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