Installing Audio Output Device

Question

Hi Our computer was just repaired and when we got it back, there was no audio. There is a red X at the bottom next to the speaker icon. I can't seem to figure out how to install it. Could you help me ?

Answer 1

Hi stevekate,

Thank you for visiting Microsoft Windows Vista answers forum.

You may follow the link “Tips for fixing common sound problems”:

http://windowshelp.microsoft.com/windows/en-US/Help/1e87a3e8-c0e8-49af-980f-9eb6686f42d21033.mspx

If the above link does not resolve the issue then you may follow the steps as below.

Step 1: Verify that a sound driver is installed

Without a sound driver, you will not hear sound. Make sure that a sound driver is installed. To do this, follow these steps:

1. Click Start , type Device Manager in the Start Search box, and then press ENTER.
2. In the Device Manager dialog box, expand Sound, video, and game controllers .

If there is a speaker icon next to the sound driver, the driver is installed. If there is a yellow question mark next to the sound driver, the driver is not present or will not load.

Go to Next step to reload the current sound driver and test for sound.

Step 2: Reload the current sound driver

If you discovered in Step 1 that the sound driver was not installed, or if you discovered that the sound driver was installed but is not working, try to reload the sound driver. To do this, follow these steps:

1. Click Start , type Device Manager in the Start Search box, and then press ENTER.
2. In the Device Manager dialog box, expand Sound, video, and game controllers .
3. Locate the audio device that was included with the computer.
4. Right-click the device and then click Properties .
5. Click the Driver tab, and then click Uninstall .
6. Make sure that the Delete the Driver Software for this device check box is cleared, and then click OK .
7. In the Device Manager dialog box, click the Action menu, and then click Scan for hardware changes .

You receive a message that states that a hardware device is being installed, and then the uninstalled audio device appears in Device Manager. 8. Close the Device Manager dialog box.

Determine whether you can now hear sound. If you can hear sound, the issue is resolved.

You may also want to download the updated audio driver from the computer manufacturer’s website.

For reference you may visit the following KB Article link:

http://support.microsoft.com/kb/948481/

Please let us know if it helps.

Thanks and Regards,

Santosh

Answer 2

My laptop was repaired, and when it came back there was a red cross against the speaker icon. Consequently, no audio output.

Answer 3

this isn't helping.. any other solutions?

Answer 4

Hi,

Not sure if you have solved your issue, but I had the same problem and after 2 weeks of frustration found a fix.

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Hope that helps :-)