I cannot access my certificates or transcripts page on my Microsoft Learning dashboard

asked 2022-06-06T23:24:53.197+00:00
Christo Breedt 21 Reputation points

Whenever I try to access my transcripts or certifications page on my Microsoft Learning dashboard, I get a blank page. It is like a broken link that doesn't work. I would like to renew my Microsoft Azure Developer Associate certification on Microsoft Learn, but when I link my Microsoft Learning certification profile it doesn't show any certifications. So I can't renew my certification and can't see it on my Microsoft Learning dashboard either. I can only access the badges page which shows the badge for the certification. I wrote the exam through Pearson VUE if that is relevant. Any help would be appreciated as I would like to renew the certification. I am using the latest version of Opera GX and I also tried Microsoft Edge but still no success. I also checked on Pearson's website which you can access through the Microsoft Learning dashboard by clicking the provider dropdown list. I could not find my history of writing the exam so the problem might also lie there. I still have the emails from them and Microsoft before and after I passed the exam.

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Accepted answer
  1. answered 2022-06-06T23:31:41.113+00:00
    Dave Patrick 328.6K Reputation points Microsoft MVP

    Microsoft Certification Program is supported on their own forums. I'd try asking for help with cert results and transcripts in dedicated forums here. (Participate\Ask A Question)
    Certification Profile/Certification Dashboard
    Microsoft Certification / Exams / Score Reports or Exam Results
    Microsoft Certification / Certification Profile / Transcript / Missing Exams or Certifications

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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