why bluetooth driver eror after update "Cumulative Update Preview for Windows 11 Version 22H2 for x64-based Systems (KB5026446)"

Question

after update windows, my laptop asus can't connect bluetooth. the on/off button of bluetooth has disappered and i recently reinstall bluetooth driver but that didn't work as well

Answer 1

Hello Bayu,

Good day! I'm John DeV a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

When was the last time it worked properly?

1. Shutdown your computer

Unplug the power cable from the laptop for 30 minutes, then plug it in again and turn on.

2. Run the Bluetooth Troubleshooter

Press Start then click Settings(Gear icon)

Select System > Troubleshoot

Click Other troubleshooters

Select Bluetooth then click Run this troubleshooter

3. Press Windows key+R to open Run then type: services.msc

This will open Services app

Find Bluetooth Support service in the list

Right click it then select Restart

Right click it again then select Properties

Click General Tab, in the Startup Type option, choose Automatic in the drop down list.

Click Apply and OK.

Restart your computer.

4. Open Device Manager

Click View > Show hidden devices

Expand Bluetooth

Right click Bluetooth driver

Select Uninstall

Restart your computer

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

Answer 2

Hello john dev,

thank a lot for your information, i have done all the steps above but the bluetooth still didn't work properly

Answer 3

Hello Bayu,

Thank you for updating me with that information. I apologize that the above methods did not resolve the issue.

Please try the additional methods below.

**Press Start then search Device Manager

Expand Bluetooth

Find the Bluetooth driver

Right click it and select Update

Click "Browse my computer for driver software"

Select "Let me pick from a list of available drivers on my computer"

Make sure to put a check mark "Show compatible hardware"

Select an older driver from the list

Click Next then restart your computer

**Please try to turn off Fast startup

Press Start then search Control panel

Under View by > select Small icons

Select Power Options

On the left side, Click "Choose what power buttons do"

Click "Change settings that are currently unavailable"

Under Shutdown settings > Turn off fast startup

Power off the system then pull the power cable from the laptop, wait for 15 minutes.

Power back on

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

Answer 4

Hello John dev

i send screenshot of first step, the bluetooth couldn't update, am i missing something so the bluetooth couldn't update properly?

i hope you still helping me

Answer 5

Hello Bayu,

Open Control Panel

Under Programs, click Uninstall a program

Click View installed updates

Find KB5026446 in the link then click Uninstall

Restart your computer

If this does not work, please try performing a System Restore at an earlier date where everything is still working.

Press Windows key+R to open Run then type: rstrui.exe

Press Enter. This will open System Restore

Click the Next button.

Select the restore point at an earlier date where everything is still working.

Click Next then Finish

Kind regards,

John DeV

Independent Advisor