Teams: Pictures in files aren't loading

Question

Teams: Pictures in files aren't loading

Nicole Willis 1

I created a tab and started a list. I can upload the pictures just fine to the list item, but when I try to open the picture on a Ipad or Iphone, it gives me an error message.
{"Error" :
{ "code" : "unauthenticated", "message" : "Unauthenticated" }}

I am able to open them just fine on a computer though.

Yuki Sun-MSFT 25,076 Reputation points

2022-06-08T03:40:58.627+00:00
Hi @Nicole Willis ,

I created a tab and started a list.

Are you talking about the Lists app described in this article?

Based on my research about the error message you shared, would you try follow the steps shared in this thread and see if it can help.

Select Copy link from List item link from within Teams.

Copy link and then paste the link into web browser.

Select image.

Image should display in web browser

Check if the image can now be viewable.
Nicole Willis 1 Reputation point

2022-06-08T12:47:22.153+00:00

That did work, however with our techs out in the field, it's extra steps that slow work down. I'm looking for a quicker way. I was hoping it was setting or the picture loaded etc.
Yuki Sun-MSFT 25,076 Reputation points

2022-06-09T08:53:03.037+00:00

Hi @Nicole Willis ,

I tried testing in Teams for iPhone and can also reproduce what you described. As after a lot of research I didn't find any official document stating if it's a limitation or a known issue, I've just tried submitting this via the dedicated feedback portal for Microsoft Teams. I'll share the link below so that you or others who read this thread can add vote or comment there as well. Hopefully this can be improved in a future version.
Allow Teams IOS users to view images in Lists

Besides, based on my test, images uploaded as attachments can be viewed properly in Teams for iPhone. So for the time being, I'd recommend uploading the images you want to share as attachments as well.

Yuki Sun-MSFT 25,076 Reputation points

2022-06-08T03:40:58.627+00:00

Hi @Nicole Willis ,

I created a tab and started a list.

Are you talking about the Lists app described in this article?

Based on my research about the error message you shared, would you try follow the steps shared in this thread and see if it can help.

Select Copy link from List item link from within Teams.

Copy link and then paste the link into web browser.

Select image.

Image should display in web browser

Check if the image can now be viewable.
Nicole Willis 1 Reputation point

2022-06-08T12:47:22.153+00:00

That did work, however with our techs out in the field, it's extra steps that slow work down. I'm looking for a quicker way. I was hoping it was setting or the picture loaded etc.
Yuki Sun-MSFT 25,076 Reputation points

2022-06-09T08:53:03.037+00:00

Hi @Nicole Willis ,

I tried testing in Teams for iPhone and can also reproduce what you described. As after a lot of research I didn't find any official document stating if it's a limitation or a known issue, I've just tried submitting this via the dedicated feedback portal for Microsoft Teams. I'll share the link below so that you or others who read this thread can add vote or comment there as well. Hopefully this can be improved in a future version.
Allow Teams IOS users to view images in Lists

Besides, based on my test, images uploaded as attachments can be viewed properly in Teams for iPhone. So for the time being, I'd recommend uploading the images you want to share as attachments as well.

Teams: Pictures in files aren't loading

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