hotmail recovery

Question

hi just wondering if someone can help me verify my identity so i can unlock my hotmail acc? i have 2 factor auth turned on but i haven't updated my contact phone number. plz any help would be muchly appreciated

Answer 1

The product group for Outlook.com actively monitors questions in dedicated forums here.
https://answers.microsoft.com/en-us/outlook_com/forum/oemail

If an account access problem then also try resetting via the account recovery form
https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Use the Get Help app here to chat online with someone
https://support.microsoft.com/ContactUs

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