Why do we see different Sensitivity Labels?

asked 2022-06-08T04:58:20.96+00:00
Shim Kwan 261 Reputation points

HI,

When working with Outlook online we are seeing 2 different sets of Sensitive Labels, and are not sure where some of them come from?

In this screenshot, you can see our AIP label that have been published (working as it should):
209259-screenshot-2022-06-08-165401.png

But if we click the 3 dots "..." and select "show message options"
209276-screenshot-2022-06-08-165436.png

We see a set of Sensitivity Labels we NEVER configured...we have no idea where they came from - can someone please advise?
209323-screenshot-2022-06-08-165454.png

Look forward to hearing back.

Thank you,
SK

Azure Information Protection
Azure Information Protection
An Azure service that is used to control and help secure email, documents, and sensitive data that are shared outside the company.
390 questions
No comments
{count} votes

Accepted answer
  1. answered 2022-06-08T07:36:39.81+00:00
    Vasil Michev 61,446 Reputation points Microsoft MVP

    Those are not labels, but built-in Outlook functionality. Both Outlook and OWA allow users to configure "message sensitivity level" property, which is not related in any way with sensitivity labels, AIP or RMS. Here's for example the corresponding option within Outlook:

    209328-image.png

    Refer to this article for more detailed explanation: https://support.microsoft.com/en-us/office/mark-your-email-as-normal-personal-private-or-confidential-4a76d05b-6c29-4a0d-9096-71784a6b12c1


0 additional answers

Sort by: Most helpful