We can’t access your Microsoft profile to schedule your exam.

Question

Hello Team,
I am using my private email address to book the exam or accessing my Dashboard and getting the below messages, I have cleared my cookies, browser history but getting the same issue with chrome and Edge, appreciate your support

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:
Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge
If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.

Regards,
Bhushan
Personal mail id - ******@Stuff .com

Answer 1

Hi,

Microsoft Certification / Exams is currently not supported in the Q&A forums, the supported products are listed over here https://learn.microsoft.com/en-us/answers/products (more to be added later on).

You can ask the experts in the dedicated Microsoft Certification - Exams - Exam Registration forum over here:
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam

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(If the reply was helpful please don't forget to upvote or accept as answer, thank you)

Best regards,
Leon

Answer 2

Hi
Sorry for the inconvenience.
I found some thread with similar issues on Microsoft Certification - Exams - Exam Registration forum that you might want to check them out：
https://trainingsupport.microsoft.com/en-us/mcp/forum/all/we-cant-access-your-microsoft-profile-to-schedule/0a938fc6-ad47-418e-bbb3-a4dfea6dd096

Please note that Microsoft Certification / Exams is currently not supported in the Q&A forums, links given above are just workaround based on a brief research, for more in-depth support you could reach out to the expert in:
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam

Best regards.

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