question

JasonT-2289 avatar image
1 Vote"
JasonT-2289 asked JasonT-2289 action

Office Online Server Edit Mode Scrolling Bug

Hi,

Recently we upgraded our OOS from nov 2016 to nov 2018 release.

We noticed the scrolling is ridiculously fast in edit mode compared to read mode.

To a point where we cannot highlight any text near the top or bottom of the page because The moment our mouse moved a tiny bit, the document will fly all the way to first page or last page if we start highlight from bottom area.

Furthermore its even worse if user zoom in the browser to 150%. Its basically unusable in edit mode...

Our browser is Microsoft Edge v81 and OOS is patched to Aug 2020.

Thank you!


office-online-server-generaloffice-online-server-view-edit
· 2
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi @JasonT-2289
Do you have any progress on this thread? If you find any reply helpful, please remember to accept it as answer.
It will help others who meet similar questions in this forum. Thank you for your understanding.

0 Votes 0 ·

Hi @JasonT-2289
This thread has been around for a long time. Please remember to accept them Answer if they helped. Your action would be helpful to other users who encounter the same issue and read this thread.
Thank you for understanding! If you have any questions, or updates, please feel free to let me know.

0 Votes 0 ·
itchsun-msft avatar image
0 Votes"
itchsun-msft answered itchsun-msft commented

Hi @JasonT-2289
In my test, your problem is not reproduced. I also updated to nov 2018 release. The scrolling speed of the mouse wheel is normal.
23355-22222.gif


Please make sure your mouse wheel is not damaged


If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.



22222.gif (592.4 KiB)
· 2
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi, the problem is not mouse scrolling. Its the auto scroll when click on top or bottom area of document.

I see you have a very long document, can you do me a favour and try the following steps.

1) Go to middle of document

2) Try to highlight one word near the top of your current page. You likely will not be able to select the word as oos will auto scroll up. So fast that sometimes i will end up at page 1.

3) The same applies to highlighting words near end of current page. It will auto scroll down so fast that its unusable. Especially if you zoom in the browser.

P.s the nov 2016 wont auto scroll so fast.

Look forward to your reply.

Thanks

0 Votes 0 ·

Hi @JasonT-2289

Based on my testing, I seem to be able to reproduce your problem:

23784-666.gif

According to my research, this seems to be a known issue but there is no solution yet.

I suggest you move the text that needs to be selected to the middle of the current page. If it is at the top, word will automatically jump a few lines to facilitate your reading (this indirectly causes the current situation)

If you want improvements in this area, I suggest you post new comments in user voice.


If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


0 Votes 0 ·
666.gif (77.3 KiB)
KoenReynaert-9150 avatar image
1 Vote"
KoenReynaert-9150 answered

Same issue here on latest release. Some people (of potentially 55.000 co-workers) are complaining. I can't provide any workarounds (giving new PC mouses will not help either :) ).

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

StevenBruneel-4347 avatar image
1 Vote"
StevenBruneel-4347 answered StevenBruneel-4347 published

We are experiencing the same issue in de OneNote web app.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

itchsun-msft avatar image
1 Vote"
itchsun-msft answered C-6625 commented

Hi All,

I am still working on this issue, and I will update it in this post once there is new progress.

Thank you for your understanding.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Yoon-4704 avatar image
0 Votes"
Yoon-4704 answered

Hi all, I experienced the same issue too. May I check if the bug is fixed yet?

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.