Cannot Sign In Using School Account

asked 2022-06-09T13:50:04.85+00:00
David Basimike 21 Reputation points

I tried signing into my school account using Microsoft Authenticator app. It didn't work so I removed the school account from the authenticator app to retry the whole process.
Now whenever I try to login to the school account it says that the school account is registered in the Microsoft Authenticator app yet I removed it. It asks for a code that I cannot give and now I cannot access my school account from any device.
I've tried removing cache but it still doesn't work.
Help would be greatly appreciated.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. answered 2022-06-09T13:53:56.263+00:00
    Dave Patrick 328.4K Reputation points Microsoft MVP

    That isn't the correct procedure. The two-factor on the account should have been removed as first step. The fix now is to ask the school admins to reset the two-factor on your account.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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