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@Akogilede Olaoluwa Abraham ,
Microsoft Certification / Exams is currently not supported in the Q&A forums. Maybe one of the links is helpful:
Microsoft Training & Certification is supported on their own forums:
Microsoft Certification - Transcript - Missing Exams or Certificates: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_trans-mcp_missingexams
Microsoft Certification - Missing Badge: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_badges-mcp_missb
Microsoft Certification - Profile/MCID Assistance: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_mcid
Microsoft Certification - Profile/Account Linking: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_link
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Please "Accept as Answer" and Upvote if any of the above helped so that, it can help others in the community looking for remediation for similar issues.