need a new app to open this skype-mrx link

IBN 3,966 Reputation points


I need help on this.

Logitech Tap for MTR cannot sign into the Skype user, giving the error that a new app is needed to sign into the skype-mrx link. Equipment is unusable in current state.

This behavior started after a windows update.

Here is the screenshot


Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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Skype for Business
Skype for Business
A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.
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Accepted answer
  1. JimmyYang-MSFT 34,421 Reputation points Microsoft Employee

    Hi @IBN

    i found a similar case and you could refer to its solution to see if it works:

    The solution he recommended was:

    1. Log in as Admin, open the MS store app and run all of the updates for all apps.
    2. Elevate the Skype user to the Administrator group
    3. Log in as Skype
    4. The skype-mrx error will occur. Press CTRL ALT DEL and open Task Manager (you can since Skype is now Admin). You NEED to wait for the Teams Room autorun thing to "timeout" give it a few minutes. When the screen goes black you will see the task manager.
    5. Run a new task - shell:AppsFolder
    6. Run the Teams Room app.
    7. It appears to set itself as default for skype-mrx. Reboot and test.
    8. Remove Skype from the Administrators group.

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  1. wwade 1 Reputation point

    I have the same issues on 3 of my MS-Teams devices. All 3 of my systems can't connect to the Microsoft Store to download Skype.

    Any ideas?


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