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Based on the log, the exception happens when the app is trying to get StorageFolder. I did some research about this, a possible scenario is that another process is using the Folder. My suggestion is that you might use the try/catch block to handle the exception and tell the customer to try again when the exception is thrown.
Thank you.
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I am unable to reproduce it, unfortunately. It is logged in the app analytics.
What log did you refer to?
The stack trace:
Based on the log, the exception happens when the app is trying to get StorageFolder. I did some research about this, a possible scenario is that another process is using the Folder. My suggestion is that you might use the try/catch block to handle the exception and tell the customer to try again when the exception is thrown.