Azure AD authentication issues

Question

There are some prompts when I launch Azure AD that "Experiencing authentication issues, The portal is having issues getting an authentication token. The experience rendered may be degraded." and "Error occurred".

Answer 1

Hi @云帆 胡 ,

Thanks for reaching out.

I understand you are trying to access Azure Active Directory and facing issues.
This is due to you sign into Microsoft services tenant (f8cdef31-a31e-4b4a-93e4-5f571e91255a) as a standard user with restricted access.

This error usually occurs when you sign into Azure Portal using your personal account which is not added as an external/guest user to an Azure AD tenant.

You can ask the global administrator to invite you as a guest user as mentioned here: https://learn.microsoft.com/en-us/azure/active-directory/external-identities/add-users-administrator#add-guest-users-to-the-directory. When you accept the invite sent to you via email and added to tenant, then you can also create your own tenant navigating to https://portal.azure.com/#create/Microsoft.AzureActiveDirectory.

Alternatively, if you want to perform administrative actions, you must have administrative access to the tenant, for which you need to create your own tenant rather than using the Microsoft Services tenant.
When you create a new tenant, you by default become the Global Administrator of the new tenant and have full access to all the options in that tenant.
To create a new tenant, open in-private/incognito browser window, access https://azure.microsoft.com/en-us/free/ to create a free Azure account.

Once the new account is created, you should be able to see and switch to the new tenant by clicking on the settings icon as highlighted below:

Hope this will help.

Thanks,
Shweta

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