Authenticator app not giving verification code for blooom app login

Kate Fuller 1 Reputation point
2022-06-14T22:22:28.013+00:00

I try to login to my blooom account (on iphone app and on computer using Edge). My username and password are accepted, then a third text box appears requesting the verification code from my authenticator app. Usually I will then get a notification on my phone from the Microsoft Authenticator app with a verification code. However today I am not getting any notification. I checked all my notification settings are on for both Authenticator and blooom, but I get no verification code. I uninstalled and reinstalled the Authenticator app, and still have the same issue.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 329.4K Reputation points Microsoft MVP
    2022-06-14T22:26:30.167+00:00

    I uninstalled and reinstalled the Authenticator app

    You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
    https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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