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Hi, I got user which got married and I update user information
e.g.
UPN
Username
Alias
email address
Also the address book still showing old name
All is up to date on exchange 2016 but on office 365 it still showing old address (its been more then 24 hours and also i have run sync)
Sync is not showing any errors and they is no email address with new user email
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Hi @lalajee ,
If you are using Azure AD Connect to sync the accounts, it could be that the UPN is not changing in Azure.
You could follow below document to connect Azure with powershell first.
Connect to Microsoft 365 with PowerShell - Microsoft 365 Enterprise | Microsoft Learn
Run below command to updating the UPN after connect to Azure.
Set-AzureADUser -ObjectId oldname@contoso.com -UserPrincipalName NewName@contoso.com
If the issue still persist. You could also try to download the address book in outlook manually.
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