Connect to Azure VM by RDP: An internal error has occurred

Question

Hi all,
we have the Azure virtual machine:
account: xxxxxxxxx@xxxxxxx.xxx,
account type: Personal account,
subscription: Microsoft Partner Network,
resource group: xxxxxxxxxxx,
virtual machine: xxxxxxxxxxx,
public ip address: xx.xxx.xx.xx:xxxx and
OS: Windows Server 2012 R2 Datacenter.

I downloaded the xxxxxxxxxxx.rdp from Azure portal.

If I clicked on the RDP I had got error:
Remote Desktop Connection: An internal error has occurred.

Do you know cause?

Thank you very much.

Answer 1

Hey [@](/users/na/?userId=9ecdf8bb-0000-0003-0000-000000000000),

Because you are receiving an internal service error when attempting to RDP into your VM. I'd advise you to take a look at this doc here. This doc explains what that error means and offers a solution. Hope this helps!

If this answer helped you solve your issue, please mark this answer as accepted to help others in the community with similar issues.

Answer 2

Hii !!!

I am having the same problem

But it is an intermitent problem, if i try several time sometimes it connect well.

If i drop the connection again it can take a while, but in a lot of tries, one connect well

any idea of waht it can be?

Answer 3

Have you tried connecting to the VM via SAC

Please perform these steps

https://learn.microsoft.com/en-us/azure/virtual-machines/troubleshooting/troubleshoot-rdp-internal-error

Answer 4

Hi - had same issue on 3 diffrent machines. I can connect to mine if I connect while it is restarting.

I did a permanent fix, with these 3 settings. Remove the checkmark in pic1. Change setting in group policy in pic2. And delete the machine keys, pic3. So now i dont have the issue anymore.

Br Andreas

Answer 5

Hi, Even I am facing the same issue and I couldn't find solution for this.
Can anyone please help me on this ?